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Company Name : IDfy
Location : Mumbai, Maharashtra
Position : Executive – Client Delivery
Job Description : Job Title:
Executive – Client Delivery
IDfy’s AI helps validate identity documents, verify their credentials, recognize faces and automate workflows.
This allows our clients to streamline customer KYC and smoothen employee onboarding. It also helps reduce
transaction risks among digital marketplaces.
IDfy is a market leader in this space in India with more than 500 customers. Our customers include India&
largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola
Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola,
Zoomcar, Dream11) etc. Our partners include transUnion, IBM, Salesforce, CRM Next, Google, Visa and
1 – 2 years
Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound / Outbound calls / Emails)
Researching required information using available resources.
Handling and resolving customer basic complaints regarding customer service problems.
Providing customers with the organization’s service and product information.
Processing BGV applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level management.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing queries, communicating and coordinating with internal departments.
Preparing final reports in the required format. Has an eye for detail.
Preparing trackers as per clients format.
Other duties as assigned.
Background Verification, BGV,
Annual Salary Range:
INR 2,50,000 – 3,00,000
Job Code: KL-JZ9HGVZJ
IDfy unlocks value for real people. We use AI to build identity verification solutions for people and businesses. These help enterprises prevent fraud with the least possible friction.
IDfy’s Identification and Verification solutions help some of the world’s largest companies safely onboard customers, employees, users, community members, and business partners.
IDfy’s platform runs the KYC backbone of some of Asia’s leading Banks, Fintechs, Payments Companies, Stock Brokers, Cryptocurrencies, and Insurers. We work with the industry leaders in their respective sectors like Amazon, Airbnb, HDFC Bank, HUL, Dream11, British Telecom, Cognizant Technologies, Legato Healthcare, and Kotak Life Insurance.
IDfy is ranked amongst Asia’s Top 5 Regulatory Technology companies. IDC rates IDfy as an Innovator in Video services to Financial Institutions.
We have 350 people serving 500 clients across India, Australia, South East Asia, and the Middle East. Our investors include Blume Ventures, MegaDelta Capital, BEENEXT, and Dream Incubators.
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