Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Invimatic
Location : Pune, Maharashtra
Position : L1 Application Support
Job Description : Invimatic is looking for enthusiastic L1 Application.
Requirements
Developers working in support profile will be preferred.
Good customer service/client facing experience
Ability to communicate confidently with tech-savvy customers using perfect written and spoken english.
Comfortable in conversations with IT professionals and technical customers.
Experience troubleshooting and solving technical problems.
Customer advocacy, empathy, and keen attention to detail.
Good planning, time-management & communication skills
Ability to learn & adapt quickly
Responsibilities
Provide technical support on application and related services .
Handling inbound and outbound calls related to application.
Communicate with customers on call and email.
Troubleshoot issues related to application over call or via email.
Ensure all sensitive and confidential information is held and communicated in accordance with the Data Protection Act.
Primarily able to diagnose the problem, actively able to resolve the problem/issue and communicate it to end user/client via email or call according to the given SLA.
Working on task assigned by Team lead or superiors
Responsible for working on rotational shifts, holidays and weekends on required basis. Experience as Lead for Team.
Be online for one of three daily shifts, as part of a team providing 24×7 global support.
Take ownership of support incidents and use all available resources and knowledge to resolve them.
This post is listed Under Pune jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company