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Company Name : Conduent
Location : San Francisco, CA 94105
Position : Customer Service Representative
Job Description : Customer Service Representative $20.98/HR & $21.98/HR BilingualGreat Benefits & Weekend’s OffPAID TRAINING!Summary:As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing:Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintaining a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Maintaining a thorough knowledge of the company and client programs, policies, and technology.Providing support to other positions/operations in cases of heavy workloads or absences.What you get:Full Time EmploymentHourly rate of $20.98 starting on day one.Weekend’s OFF!Paid TrainingCareer Growth OpportunitiesFull Benefit OptionsGreat Work EnvironmentPeople who succeed in this role have:The ability to convey complex information in clear and concise terms to ensure customer understanding.Strong work ethic.Effective and accurate written and verbal communication skills.Effective problem-solving skills.Customer Service ExperienceCan navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyProvide calm conflict resolution and problem resolution for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersCan commit to 100% attendance for three to five weeks of paid trainingRequirements:Must be at least 18 years of age or older.Must have a High School Diploma, or equivalent.Must be able to successfully pass a criminal background check.Must pass a Typing Test assessment – 25 WPMJoin a rapidly growing organization that can support your career goalsApply Today!Job Type: Full-timePay: $20.98 per hourBenefits:Paid trainingSchedule:Monday to FridayWork Location: One location
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