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Company Name : I Design My Life
Location : Indore, Madhya Pradesh
Position : Onlines Sales Co-ordinator
Job Description : “I DESIGN MY LIFE” is an Online Business Consulting/ Coaching Company headed by renowned Business Coach – Sumit Agarwal. We provide online consulting and trainings to Business Owners of SMEs, MSMEs across India.You can find more about us here:[W]www.idesignmylife.net[YouTube] https://www.youtube.com/c/IDesignMyLife/about?pbjreload=102ROLE: Managing incoming calls and customer service inquiriesAllocating enquiries to respective teamManaging Customer Service Inquiries via Phone, email or by Social MediaHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionAssist with placement of orders, refunds, or exchanges (Replacement)Generating sales leads that develop into new customersProvide accurate, valid and complete informationMeet personal/customer service team sales targets and call handling quotasFollow-ups for Inquiries & Outstanding PaymentsKeep & update records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesMake recommendations to management to improve customer experienceCreate daily & weekly overview reports for managementEDUCATION & EXPERIENCE :MBA preferred1-6 years of work experienceExcellent and clear speaking and writing skills in Hindi & EnglishShould have own mobile phone and computer system / laptopExperience in Telesales and then into co-ordination roles are preferredSales commission available under certain sales completion and on approval from ManagerJob Types: Full-time, Regular / PermanentSalary: ₹10,000.00 per monthBenefits:Work from homeSchedule:Day shiftEducation:Bachelor’s (Required)Experience:total work: 1 year (Required)Telesales: 1 year (Required)
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