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Company Name : Northeastern University
Location : Seattle, WA 98109
Position : Wellness Program Specialist
Job Description : About the Opportunity
Summary:
The Wellness Program Specialist position will support the wellness of learners at Northeastern’s Seattle campus. The Specialist will develop and deliver a proactive wellness programming plan for students, addressing all dimensions of wellness, both by scaling and tailoring resources already available at Northeastern, and by researching and connecting to local resources in Seattle. The Specialist will work collaboratively with Seattle staff as well as staff at global campuses to tailor wellness programming appropriately and reach the widest audience. The Specialist will support learners by providing resources, referrals, and guidance to help the learner develop healthy wellness practices, as well as overcome wellness challenges. He/She/They will serve as a case manager for students in crisis at the Seattle campus, including Title IX, mental health, student emergencies, COVID as needed, ensuring follow-up and continual support. Support includes but is not limited to referrals to Northeastern departments such as University Health & Counseling Services and the Disability Resource Center, as well as local resources in the learner’s community. This role also serves as the primary point of contact for web content management and social media outlets for outward-facing wellness communications. The Specialist will be responsible for data tracking and analysis. He/she/they will track engagement with wellness programming, trainings, cases, and communications, identify trends, and offer suggestions to improve services, programs, and processes.
This position carries significant responsibility because of the time-sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant and high-caliber customer contact via telephone, e-mail, and in-person visitors, and the ability to provide assistance through the point of problem resolution. The Wellness Program Specialist must be comfortable working in a very fast-paced environment. He/She/They must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student population. Additionally, he/she/they must possess enthusiasm for wellness and higher education and a commitment to the mission and goals of the University through his/her/their dedication to customer service.
The Wellness Program Specialist may be expected to be available by phone after hours and available some nights and weekends as needed.
Qualifications:
The employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Sound judgment and analytical skills; attention to detail with a high degree of accuracy and follow-through; ability to work under pressure with a positive attitude. Ability to work independently as well as part of a team. Ability to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Outgoing, detail-oriented team player who is able to communicate clearly to a diverse student, parent, and staff population. Ability to multi-task in a fast-paced, high-traffic environment. Ability to handle sensitive and confidential materials. Willingness and ability to adapt and learn quickly new policies and procedures. Knowledge and skills required are typically obtained through a bachelor’s required plus at least 2-4 years experience in College/University setting or a related field, ideally in wellness programming and student services/student affairs.
Position Type
Student Services
Additional Information
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
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