Customer Service Representative Job Vacancy in Izzio Artisan Bakery, LLC Louisville, CO 80027 – Latest Jobs in Louisville, CO 80027

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Company Name :
Izzio Artisan Bakery, LLC
Location : Louisville, CO 80027
Position : Customer Service Representative

Job Description : General SummaryAs the Customer Service Representative, you will provide professional customer service to both internal and external customers. You will support the order management function ensuring accuracy, completeness, and timeliness of transactions processed.Essential FunctionsOrder ManagementAccurate order entry, order changes, contract application, and price confirmation management.Maintaining all properly documented purchase orders, shipment information including shipping labels and notifications as required by certain customers, and invoice processes to include EDI, email, and receipt of payments with Accounts receivable person.New customer set up process: responsible for behind the scenes of new customer set up, to include all new customer forms, ensuring all contracts are reviewed and approved. Keeping records of all items, including the setup of all company UPC numbers for all items.Invoice/payment discrepancies (reviewing, tracking credits or correcting system pricing).Customer Relationship Act as a liaison between the customer and all internal Izzio Bakery functionsCreate and foster positive and professional customer relationships through daily/weekly interaction and timely and professional service.Incident Management Actively manages complaints and works proactively to resolve all; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutionsTrack customer relationships using the Incident Management Process and communicate relevant information throughout the organization.Perform other duties as assigned.Position RequirementsHigh School diplomaAt least 2 years of progressive Customer Service, Logistics or Supply Chain experience.Experience in Order Fulfillment & Management, Pricing Structure, and the Credit and Returns process.Strong organizational skills.Intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions, and pivot tables.Experience with product data pools, SAP, and EDI functions.Able to thrive in a constantly changing environment.Maintain regular, consistent attendance & punctuality. Must have a flexible schedule.Maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.Physical Demands and Environmental Conditions In this position there is a lot of walking, standing, and bending.Must be able to stand for prolonged periods of time.There is exposure to extreme temperatures (cold and hot).There is exposure to dust and food allergens.Personal protective Equipment is available upon request but is not required for this position.Lifting 50 pounds frequently. All Lifts over 50 Pounds require assisted liftingAll machines are equipped with Protective guards. All safety protocols must be followed.Job Type: Full-timePay: $23.00 – $32.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insurancePaid time offTuition reimbursementVision insuranceSchedule:Day shiftWeekend availabilityAbility to commute/relocate:Louisville, CO 80027: Reliably commute or willing to relocate with an employer-provided relocation package (Required)Education:High school or equivalent (Required)Experience:Customer Service, Logistics or Supply Chain: 2 years (Required)Order Fulfillment, Pricing Structure, Credit and Returns: 2 years (Required)product data pools, SAP, and EDI functions: 1 year (Required)Intermediate Excel: 2 years (Required)Industrial Food manufacturing (not restaurant): 1 year (Required)Work Location: One location

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