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Company Name : Alaska Regional Hospital
Location : Anchorage, AK 99508
Position : Technical Analyst
Job Description : Description
Introduction
Do you have the career opportunities as a(an) Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Alaska Regional Hospital which is part of the nation’s leading provider of healthcare services, HCA Healthcare.
Benefits
We are committed to providing our employees with the support they need. At Alaska Regional Hospital, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
Medical, Dental, Vision, Life Insurance and Flexible Spending
Paid Time Off (PTO) and Personal Leave
401K (100% annual match – 3% to 9% of pay based on years of service)
Academic Assistance and Reimbursements for Tuition and Student Loans
Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
Home, Auto, and Pet Insurance
Employee Stock Purchase Program (ESPP)
Short Term & Long Term Disability coverage
Adoption Assistance
Legal Benefits and lots more!
Learn more about Employee Benefits
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Technical Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will support to other division and facility IT personnel is provided, as warranted, and participation in 24×7 on-call support is required based on division IT staff rotation.
What you will do in this role:
Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
You will analyze and provide hands-on support for simple to moderate inquiries.
You will log and track problems; review problem tracking databases
Perform facility-based moves, adds, and changes (MACs), as needed
You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
Aid and train users on division and facility technology
Qualifications you will need
Bachelor’s degree in information systems or a healthcare-related field is preferred
1 year of IT experience is required
A+ and Microsoft Product certifications are preferred
Valid state driver’s license is required
HCAOrgUnitFacilityATSDescription
“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This post is listed Under Alaska jobs
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