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Company Name : Symetra
Location : Bellevue, WA 98004
Position : Benefits Specialist – Remote
Job Description : Symetra has an exciting opportunity to join our team as a Benefits Specialist!
About the role
As a Benefits Specialist, you’ll support a Regional Executive and Voluntary Sales Executive for the Life, Disability and Supplemental Health product lines for in-force business. You’ll manage relationships with new and existing customers to sustain and grow business.
What you will do
Serve as designated primary service contact for a book of business
Provide excellent customer service and respond to customer inquiries
Build positive relationships and collaborate with internal partners to address service inquiries and provide consultative support
Partner with Implementation Managers to successfully implement new business
Manage day-to-day service work including Agent of Record changes, licensing updates, amendment activity, sophisticated billing resolutions, data feed set up, claim issue resolution and supporting enrollment events
Lead client education around products, services, and Symetra processes
Attend face to face meetings with customers including stewardship meetings, benefit fairs, enrollment meetings and finalist presentations (up to 5% travel)
Work in partnership with assigned Regional Account Manager to build a dedicated service “team” approach
Collaborate with Regional Sales Executives to identify business growth opportunities
Drive proactive service touchpoints with customers and track key activities in CRM database
Work across organization to resolve issues and provide solutions to client as primary liaison
Handle renewal process for designated book of business
Participate in special projects and/or committees with a goal of continual process improvement
Lead implementations from a customer facing perspective for state mandated coverage
Support and back up Regional Account Managers and Regional Implementation Managers
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. – Auditor
“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” Cindy G. – Program Manager
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $26.75-$44.62 plus eligibility for annual bonus program
Your experience and skills
High school diploma Required; College degree preferred
Life and Health insurance license required
Four to six years industry related experience
Able to travel up to 5%
Solid understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business, and achieving customer satisfaction
General Life and Disability knowledge with an understanding of health and welfare benefits
Sales Proficiency
Able to communicate contract provisions to customers
Good verbal, written and social skills
Proficiency with Microsoft Office Applications and Windows XP (including MS Word, MS Excel, and MS Outlook)
Excellent time management skills
Excellent organizational skills
Demonstrate ongoing self-development
Strong customer services skills
Mathematics proficiency
Problem solving
Decision making
Multi-tasking
This role will require you to travel for business, have in-person contact with fellow employees, customers and partners or physically work in one of our office locations. As such, you will be required to acknowledge and comply with Symetra’s COVID-19 vaccination policy, which will include providing proof of your COVID-19 vaccination as a condition of employment unless you are approved for a medical or religious exemption. However, should OSHA issue additional vaccination policies or mandates, Symetra will expect full compliance as required by OSHA, including a possible vaccination mandate for remote employees.
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit www.symetra.com/careers.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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