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Full Details :
Company Name : WSECU
Location : Olympia, WA 98501
Position : Contact Center/Call Center Support Specialist – Olympia
Job Description : We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1-800-562-0999 ext. 11111 with any questions.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Enjoy making a difference in peoples’ lives? Join our dynamic Contact Center team of Support Specialists for an opportunity to make a positive impact on members of your community day after day! In this role, you’ll have the rewarding opportunity of educating members about their accounts and overall services available to them at WSECU. You’ll serve as their digital support expert, advise them on card troubles and support them through fraud situations. Our Contact Center is a unique one! You will not be rushed, you’ll take as much time as the member needs, understanding their journey and advocating for them. You’ll take care of our members, and we will take care of you! At WSECU we offer fully employer paid medical, dental and vision benefits, paid vacation, holiday and volunteer time, and a generous 401K. Apply now!
Your day may include:
Serving as a brand ambassador for members
Being the expert and first point of contact, over the phone, for all member account topics
Being a flexible problem solver by actively guiding and educating members for a tailored solution
Providing detailed and thorough troubleshooting for our Digital self-service options
Quickly adapting to change in a fast paced, dynamic atmosphere
Developing meaningful relationships with our members while cultivating a low effort experience
Actively engaging with your team to foster a positive and innovative work environment
What you bring to the team:
One (1) year minimum high-caliber customer service experience
A curiosity and desire to learn about members and their unique needs
Excellent critical thinking and problem solving skills: Not just an order taker – an advocate!
Strong interpersonal and conflict resolution skills: Professionalism, empathy, and self-management
Disciplined time management and effective prioritization skills
Proven communication skills, essential for collaborating with different personalities
Sharing our values of giving back to the community
Bonus points if you have:
2 years of customer service experience
Experience working in a call center, credit union, or bank!
Sales experience
Bi-lingual, multi-lingual
Competitive pay: This position offers a range of: $18.02 – $27.04 per hour, starting wage dependent on applicable qualifications
Perks: Excellent benefits package; including retirement options and paid leave. For this position there will be comprehensive operational and soft-skills training
Where we’re located: 400 Union Ave SE Olympia, WA with hybrid work from home/in office schedule
When you’d work: Full time, Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs
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