Customer Support Manager Job Vacancy in LaceUp Solutions Miami Springs, FL 33166 – Latest Jobs in Miami Springs, FL 33166

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Company Name :
LaceUp Solutions
Location : Miami Springs, FL 33166
Position : Customer Support Manager

Job Description : We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.Customer Support Manager Responsibilities:Managing the customer support department’s day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating and revising customer support policies and promoting their implementation.Informing the team of all new information related to products, procedures, and trends.Assessing support statistics and preparing detailed reports on the findings.Interviewing and hiring new employees.Customer Support Manager Requirements:High school diploma or equivalent.Proven experience as a customer support specialist, preferably within a similar environment.Thorough knowledge of legislation pertaining to consumer protection.Prior experience in a managerial or supervisory role will be advantageous.Experience communicating with different departments to accomplish a taskWell-developed arbitration skills with the ability to remain impartial.Affinity for multitasking with precision.Experience with food and beverage distribution work models is a nice to haveJob Type: Full-timePay: $60,000.00 – $65,000.00 per yearBenefits:Health insurancePaid time offSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Management: 2 years (Required)Customer Service Skills: 4 years (Preferred)SAAS: 1 year (Preferred)Technical Support: 1 year (Preferred)Language:English (Required)Spanish (Required)Work Location: One location

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