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Company Name : Centers for Gastroenterology
Location : Greeley, CO 80634
Position : Patient Services Representative
Job Description : General SummaryThe Front Desk Patient is the first employee our patients meet when arriving at Centers for Gastroenterology and the last person they see. This employee has the responsibility of making a good impression by demonstrating pleasant, helpful, and comforting demeanor. This employee should work effectively, efficiently, and accurately to ensure best patient care.Essential Job Functions · Greet everyone that comes into the office and directing them to the appropriate office staff. Demonstrate respectful and positive behavior to everyone.· Check patient in/out accurately. Verify demographic and health insurance information in the system. Distribute and explain appropriate forms to patients.· Perform collection duties at check-out to obtain payment of past, current and/or future charges for co-payment, co-insurance and/or deductible. Initiate payment agreements, following established guidelines for patient balances.· Schedule office appointments for patients in Epic EMR, following protocols for data entry—paying close attention to demographic and health insurance information.· Answer phone calls and appropriately direct calls.· Open and close front desk at the beginning and end of the day.· Regular, predictable, attendance is required.Other Duties· Request patient medical records and forward them to Medical Records to be scanned into the EMR system. Begin chart making process for office visit patients.· Scan checks for deposits.· Follow policies and procedures established for the work area. Make recommendations for changes or additions to the policies and procedures for their area.· Coordinate with clinical staff and providers as needed to keep the office operating efficiently.· Other duties as assigned.Performance Measures· Knowledge of and compliance with general and department specific policies and procedures.· Customer Satisfaction Survey rate of 95% in all areas of influence.· Less than 2% of claims are denied for incorrect demographic information.Requires Competencies· Effective Communication – Possess outstanding ability to communicate clearly both verbally and in writing with diverse groups. Ensure information shared is beneficial and appropriate. Ability to explain payment types, requirements, and options to patients.· Customer Service – Listen attentively; respond to questions appropriately and timely. Possess kind and pleasant demeanor and demonstrate patience over the phone. Ability to take direction as needed and seek out resources.· Time Management – Must be able to work under pressure and complete multiple tasks or projects according to established timeframes. Demonstrates flexibility and appropriately processes changes.· Documentation and Information Recording – Possess excellent attention to detail as well as data entry skills. Ability to retain large amounts of information, recalling or applying it even when used infrequently.· Professionalism – Build solid working relationships and be supportive of co-workers; foster a friendly work environment. Open to giving and receiving feedback; capable of expressing oneself maturely.Education and Preferred Knowledge, Skills, and Abilities· High School diploma or equivalent· 2+ Years working with medical insurance companies preferred.· Customer service: previous healthcare or clinical experience preferred.· Bilingual in Spanish (other languages appreciated as well)· Demonstrated comfort with Windows-based computer systems.Working conditions and Physical Requirements1. Ability to walk, stand, stoop, bend, or sit for extended periods of time.2. Physical demands: percentage of time spent in each activity (estimate)· Walking 15% – assisting patients, delivering information personally to the medical assistant and physician.· Sitting 85% – answering the telephone, scheduling appointments and procedures, scanning medical records, extensive periods working on the computer.3. Number of pounds that must be lifted, carried, pushed, or pulled: up to 30lbs.4. Climbing on step ladders to reach top shelves, stooping, kneeling, crouching, reaching, fingering (like keyboarding, controls on a scanner, fax, etc.)5. Ability to speak clearly to be understood by our patients and employees.6. Ability to hear within normal range. Able to hear patients on the phone in a noisy call center/front desk environment.7. Acuity near and far. Ability to see within normal parameters, and to distinguish colors.8. Ability to work for extensive periods at computer keyboarding.9. Works in a well-lit heated/air-conditioned environment. Temperatures between 68 and 74 degrees.10. Work may involve exposure to communicable diseases, medicinal preparations, and other conditions common to a clinic environment.11. Must be able to drive between facilities.Equipment usedComputer, printer, multi-line telephone, headset, fax machine, scanner, postage machineBenefits: The Centers for Gastroenterology sponsored benefit package includes monthly employer paid medical insurance premiums, Health Savings Account contributions, Medical Expense Reimbursement Plan, dental, vision, life insurance, paid time off, extended illness benefit, and a very generous 401(k) plan with matching contributions.Equal Employment OpportunityCenters for Gastroenterology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military, or veteran status.Job Type: Full-timeJob Type: Full-timePay: $16.50 – $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayNo weekendsSupplemental Pay:Bonus payCOVID-19 considerations:Employees and visitors are required to wear masks in the clinics and offices. Plexiglass has been installed for high traffic areas, physical distancing is taken into consideration for all workstations.Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Required)Medical Office: 1 year (Preferred)Computer skills: 1 year (Preferred)Work Location: One location
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