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Company Name : Volvo Group
Location : Bengaluru, Karnataka
Position : Application Support – Volvo Group Connected Solutions
Job Description : India
Application Support – Volvo Group Connected Solutions
Do you want to be part of a global organisation leading the development of the
Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading!
At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.
This is us, your new colleagues
As you can imagine, keeping track of over 1 000 000 connected customer assets rolling around the world is indeed a challenge. Now ponder, that vehicles in a few years will be autonomous – and you’ve got the challenge of your life. Our Technology team manages the development and maintenance of our global connectivity platform – and your experience is needed.
We are now looking for a Application Support within Quality and Support Function, selected candidate will be part of Support function based out of Bengaluru, India supporting all our Global solution deliveries.
Monitor VGCS Applications and Solution services.
Be available and communicate with end users via telephone and email
Respond to and handle calls by phone or email in a professional and efficient manner
Attend to functional and technical questions and issues that arise within the applications supported
Register and diagnose every call/mail in case management tool by following predefined policies and procedures
Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
Be responsible for effectively and efficiently managing the relationship with end users
Follow defined escalation path for unresolved issues
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer in a timely manner
Adhere to predefines SLAs
Bachelor’s degree in computer science or related field
Excellent spoken and written skill in English
0-2 years of Technical Support/Application support experience
Working knowledge on executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24×7
Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player
What can we offer you?
You will be part of a team that creates great results through amazing people, strong relationships and a high performance culture. We are of course using the latest technologies delivering a very modern micro service based service platform hosted in the cloud. We use agile methods and as we are adopting the DevOps model your work will cover a broad spectrum, all the way from developing prototypes of future world class applications to managing the lifecycle of the existing ones.
Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization.
Welcome to the heart of connectivity at Volvo Group Connected Solutions!
Want to know more? Contact us!
Please contact Gururaj S, Delivery Manager
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 000 000 Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.
Come and visit us online!
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