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Company Name : Phablecare
Location : Bengaluru, Karnataka
Position : Social Media Customer Support
Job Description : Core Responsibilities:
Build good customer relationships.
Provide support to relevant posts on Facebook, Twitter, and e-tail. The Social Media Agent will act as the primary Contact for the customer.
Respond and Resolve easy to complex technical issues. (Takes ownership for customers problems and issues) Awareness of Nuances in Different Social Platforms
Ability to communicate using the Social Voice standards
Focus on CSAT and brand image.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Build trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly.
Monitor customer complaints on social media.
Gather customer feedback and share with our Product, Sales and Marketing teams.
2 Years and above Social media executive experience.
Excellent oral and written communication skills
Good Knowledge about all the social platforms.
Familiarity with healthcare industry is a plus
Experience using help desk software and remote support tools
Interview Format for all customer success position
Candidate screening will be done by HR.
There would be an email round (anyone from the below topics).
Managers will review the email responses.
If the responses are ok then the HR will schedule an interview with the Manager.
All the agent/senior associate interviews will be taken by the PM (Pallavi) and for senior level (TL and above), we can involve mukesh.
What is the best time to post on social media? Why? Answers should be for all the social platforms.
What are all the social media platforms I should use for my business?
Why is social media so popular?
How would you handle a negative customer review or comment?
How would you respond to a troll?
This post is listed Under Bengaluru jobs
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