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Company Name : Byram Healthcare
Location : Huntington Beach, CA 92647
Position : Byram Healthcare Customer Service Manager
Job Description : Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor (NYSE: OMI), a global healthcare services company, to expand the organization’s ability to serve the continuum of care into the patient’s home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.Manages day-to-day operation of the Customer Service Department. Manages the interdepartmental workflows, directs customer service supervisors and staff, monitors service levels for the department, tracks account value and makes proper adjustments and recommendations when appropriate.ESSENTIAL JOB FUNCTIONS: Evaluates operations and makes recommendations regarding short and long-term plans for improving the day-to-day efficiencies and operations of the departmentMonitors the service levels of the department on a daily basisCarries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include safety, interviewing, hiring, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problemsOversees on-going projects including, but not limited to, retention, continuity, 90-day order supply, call monitoring, etc.Works closely with VPs of sales and sales representatives to insure service levels are consistently maintainedPrepares, implements, and presents the customer service-training programAnalyze and control expenditures of the department to conform to budgetary requirementsPerforms additional duties as directed.REQUIRED EDUCATION & EXPERIENCE: Four-year university degree required; Master’s Degree preferredMinimum of four years of related customer service experience; healthcare preferredThree to five years of supervisory experienceKNOWLEDGE, SKILLS, & ABILITIES: Demonstrated experience and leadership in Customer ServiceAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Demonstrated skill and confidence in proactively building relationships with top tier partners/leaders both internally and externallyStrong ability to make decisions in a changing environmentStrong ability to anticipate future needs of the organizationEnergetic, flexible, collaborative and proactive team leader who welcomes challengesCommunicates effectively and persuasively, both verbally and in writingManages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skillsAbility to travel up to 10%All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.Job Type: Full-timePay: From $90,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountEmployee stock purchase planFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveTuition reimbursementVision insuranceSchedule:Monday to FridayOn callAbility to commute/relocate:Huntington Beach, CA 92647: Reliably commute or planning to relocate before starting work (Required)Education:Bachelor’s (Required)Experience:Customer Service: 4 years (Required)Management: 3 years (Preferred)Language:English (Required)Work Location: One location
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