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Company Name : slice
Location : Bengaluru, Karnataka
Position : Card Operations – NDR
Job Description : Company Description*About Us*Got bills? Time to slice them!slice is India’s best credit card challenger to pay bills, manage expenses, and unlock rewards . Our members love us and swear by us. We’re reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have about 3 million registered members with an average age of 23, making us a market leader in a niche and growing segment.Oh, btw, we offer upto 2% cashback on every transaction, and our members have the option to convert monthly bills payable into 3 installments, with no extra charges. Yup, you can count on usWe are backed by leading PE/VCs such as Gunosy Capital, Das Capital, Finup, Blume Ventures India, Simile Venture Partner, EMVC, Tracxn Labs, Better Capital, Sachin Bansal’s Navi and angel investors such as Kunal Shah.Job Description*About team/role*In this role, you will have the opportunity to be a part of the Card Business team and involved in the outbound calls for fetching details from the slice users for card delivery. This role will also involve a lot of collaboration with several teams inhouse.*What you’ll do*Handle the daily operations of the on customer card delivery calling process.Handling NDR calls on weekends (Rotational)Handling RTO calls and making sure the cards are dispatched as per the set timelines.Maintain the data transparency between the Card business team & other dependents at the organizational level.Regular interactions with other team members.Set up new processes on customer calling and getting new ways to collect the details.Update team and provide resolution to the customers and maintain the grid.Qualifications*Any undergraduate degree (BE/B.Tech) with experience of 0-2 years.Hands-on experience with Microsoft Excel.Good communication and interaction skills.Good at Problem-solving & Decision Making.Adaptability & capability to learn new processes sooner.Additional language will be an advantageAdditional Information*Life at slice*An extensive medical insurance that looks out for our employees & their dependantsHighly competitive salariesFlexible working hoursTailored vacation & leave policies for all important momentsA reward system that celebrates hard work and milestones throughout the yearLearning and upskilling opportunitiesGood food, games, and a cool office to make you feel like homeJob Type: Full-time
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