Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Atlantic Health System
Location : Summit, NJ 07901
Position : Patient Experience Liaison (Maternity)
Job Description : Overview:
Overlook Medical Center, a member of Atlantic Health System is seeking a Full-Time Patient Experience Liaison for the Mother/Baby Unit. Required hours are Monday thru Friday 8:00am to 4:00pm with occasional modifications to accommodate unit tours.
Responsibilities:
Essential Job Functions:
Facilitate Extraordinary Caring for Overlook’s maternity patients with the primary goal of maximizing patient satisfaction scores
Be knowledgeable in current HCAHPS/Press Ganey scores for maternity
Assisting with meals, giving comfort, providing warm blankets, transporting patients, discharging patients, and assisting with overall patient satisfaction
Serve on Patient Experience Committee meetings to provide critical feedback for improvement opportunities
Extensive patient and family contact via rounding on hospital patients
Assist with non-clinical needs/requests
Proactively identifies and addresses potential issues
Strive to reach resolution to issues
Collaborate with staff and other hospital departments to provide a seamless experience for patients and their families/caregivers
Perform service recovery when necessary and appropriate
Participate in special projects as assigned i.e. Patient Experience Week, hospital celebrations, etc.
Act as role model for patient experience strategic initiatives
Other duties and responsibilities required to support the Patient Experience Department
Qualifications:
Education: High School Diploma or GED required. Associate’s or Bachelor’s degree preferred.
Relevant Experience: At least 1 of year experience in a healthcare setting or customer service industry required. Must be able to read, write and speak English fluently.
About Us:
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 13th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
EEO Statement:
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.
This post is listed Under New Jersey jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company