Dispatcher Job Vacancy in South Metro Fire Rescue FPD Centennial, CO 80112 – Latest Jobs in Centennial, CO 80112

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Company Name :
South Metro Fire Rescue FPD
Location : Centennial, CO 80112
Position : Dispatcher

Job Description : 2022 DISPATCHER HIRING PROCESS
2 (two) Full Time vacancies and eligibility list for vacancies that occur in the next 6-12 months
Dispatcher I – $35.52 p/hour
Dispatcher II – $31.55 p/hour
Dispatcher III – $27.99 p/hour
Dispatcher IV – $25.07 p/hour
Compensation will be based on prior experience and time in position. Candidates with a minimum of 3 years directly related experience, could be brought in as a Dispatcher II.
Do you want a career with an innovative and family-oriented Communications Center?
South Metro Fire Rescue is seeking experienced Dispatchers to fill the current vacancies and to be considered for placement on an eligibility list that will be used to fill future Full Time vacancies.
Selection Process
All applications will be screened for minimum qualifications.
Candidates meeting minimum qualifications and requisite experience will be invited to complete a basic skills examination.
Upcoming exam dates
Feb 28 – March 4, 2022
As qualified candidates apply, more exam dates will become available. Candidates will be contacted directly regarding future exam dates.
Top candidates will be invited to panel interviews.
Final selection for the position will require successful completion of panel interview, reference checks, background investigation, drug screen, and psychological evaluation.
All candidates must attach a copy of their resume and cover letter with their application package to be considered.

GENERAL STATEMENT OF DUTIES:
This is a specialized position performing multi-channel emergency radio and communications work for the Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work involves evaluating incoming calls to determine appropriate level of Fire/EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures. This position monitors public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment. Work is performed under general supervision by the Dispatch Shift Supervisor and the Emergency Communications Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Interacts with callers requesting emergency/non-emergency response or service from the community or public safety agencies. Uses established protocols and the computer-aided dispatch system to evaluate the situation and take the appropriate actions. Retrieves information from callers and transmits information to fire/emergency service personnel.
Follows prescribed protocols to provide emergency medical instruction to callers during high risk situations until appropriate field units arrive on scene.
Monitors and maintains the location and status of fire, emergency medical and other agency units in the field
Operates various automated and/or communications equipment including computer-assisted dispatch terminal; enters and retrieves data. Monitors and operates TDD/TTY to communicate with hearing-impaired callers.
Participates in the administration of the Communications Center through the development, implementation and review of procedures, policies and training programs. May assist in training new dispatch personnel.
Maintains a positive customer service attitude at all times with the public, user agency members, co-workers and supervisors.
Contributes to the mission, vision and values of the Communication Center.
Performs general office support assignments. Prepares various forms of documentation including reports and logs; may be responsible for copying 911 tapes.
Inspects equipment at beginning of each shift to ensure proper operation; reports malfunctions or problems.
May be required to be on-call, remain on duty after shift-end and respond to emergency situations at any time.
Performs other related assignments, as needed or directed.
MINIMUM QUALIFICATIONS:
EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
Must be at least 21 years of age with a high school diploma or GED. Post-high school education at a technical or college level is helpful.
Requires at least two (2) years of Public Safety dispatching or 911 call center experience. Other public safety experience (fire suppression/emergency medical) may be considered.
Required to obtain and maintain the following certifications: Priority Emergency Medical Dispatch (EMD), Priority Emergency Fire Dispatch (EFD), APCO Telecommunicator 1 and Fire Service Communications (obtained within the previous four years), ICS 100/200/300, NIMS 700/800 and CPR. New dispatch employees have one (1) year after successful completion of Emergency Communication’ s Dispatch Training Program to obtain Blue Card certification.
Must obtain CPR certification within one (1) year of hire.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
Strong knowledge of the principles, practices and techniques of emergency dispatch.
Thorough knowledge of computer-aided dispatch systems with technical knowledge of two-way radio systems.
Working knowledge of FCC rules and regulations governing radio usage.
Strong communication skills with the ability to express ideas clearly and concisely in written and verbal formats.
Demonstrated interpersonal skills to establish and maintain effective working relationships with co-workers, citizens, community contacts, elected officials, members of other governmental agencies, the general public and command staff members of other departments.
Ability to exercise judgment under pressure.
Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality.
Ability to multi-task efficiently in a fast-paced, stressful environment.
Ability to operate radio, telephone and computer systems under routine, emergency and high stress conditions, in a confined work area for long periods of time.
Ability to operate standard office machines (photocopier, calculator, etc.).
Primary language for communication is English, but the ability to speak one or more other languages is helpful (particularly Spanish).
Ability to work 24-hour shifts, overtime and holidays as needed in a 24-hour-a-day, 7-day-a-week operation. Personal telephone is required (land line or mobile) as Dispatchers may be required to return to the Communications Center for additional shifts.
PHYSICAL DEMANDS:
Must have adequate hearing, manual dexterity, and mental disposition in order to remain alert and perform all essential job functions.
Ability to perceive the full range of the color spectrum, such as working with electronically produced letters, numbers and/or images on a computer monitor.
Ability to wear a headset for long periods of time.
Ability to type a minimum of 40 wpm.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Must successfully complete the Emergency Communication’s dispatch training program within allotted timeframe and be willing to continue educational opportunities within the 911 industry; must be willing and able to attend off-site training programs.
WORK ENVIRONMENT AND GENERAL INFORMATION:
Work is often performed in emergency and stressful situations.
The noise level in the work environment is usually moderate, except during certain Firefighting or EMT activities when noise levels may be loud.
The duties listed are intended only as illustrations of the various types of work that may be performed and are in no way construed or perceived to be exhaustive.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
BENEFITS:
South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. As such, SMFR’s compensation is more than base pay. All regular full time SMFR employees enjoy a total compensation package including: base wages, leave accruals, medical, dental, vision and life insurance employer paid premiums, Retiree Health Savings, Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meaning to different people depending on what elements a person highly values. But SMFR’s overall goal is to be a great place to work.
COMPENSATION:
Any questions related to compensation, please email employment@southmetro.org.

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