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Company Name : Ushio America Inc.
Location : Cypress, CA 90630
Position : Help Desk Specialist
Job Description : Company Summary: Ushio America Inc. Since being established in 1967, Ushio America, Inc. (UAI) and its group companies have evolved to become a photonics solutions provider. UAI continually invests in educating employees, technical capabilities, and its manufacturing sites across the USA to create solutions for our customers. We solve problems with light.Light solutions at UAI can range from EUV Semiconductor light sources the size of a bus down to a sensor LED the size of a fingernail. Cinema lamps and laser light projectors are installed for the largest premium screens. Intelligent LED lighting for entertainment production to multispectral medical imaging systems that are designed and manufactured in an ISO 13485 certified medical facility. Architectural lighting creates a beautiful environment while horticulture lamps grow food in optimal conditions to save water and the environment. Care222® technology, developed and researched with Ushio Japan, inactivates viruses when people are present. UAI also distributes the lamps of its parent company, Ushio Japan, one of the world’s largest specialty light source companies.UAI is fundamentally involved in all areas of the electromagnetic spectrum from extreme UV to visible to far IR. Our knowledge of wavelength, power, packaging, module, system as well as active and passive selection enables us to present the best solution for your application.At the heart of UAI is our people and their commitment to diversity, equity, and inclusion (DEI) along with environmental, social, and governance (ESG). We support customers on their journey to develop customized augmented reality solutions or to manufacture high volume infrared heater lamps.Job Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solution.Primary responsibilities: Provide technical assistance and support for incoming user inquiries and issues related to computer systems, software, and hardware.Respond to user inquiries either in person, over the phone or via emails.Support audio and video equipment in conference rooms.Manage and monitor internal assets to ensure accurate inventory records.Provide end user training, as needed, in the use of computers, applications, hardware, and security practices.Maintain daily performance of computer systems.Walk customer through problem-solving process.Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems related to PC’s and Laptops.Install a variety of hard ware and computer peripherals for users.Run various helpdesk related reports to determine malfunctions that continue to occur.Required Experience: Microsoft Windows, Mac OS X.Basic Active Directory maintenanceKnowledge of DHCP, DNS, SMTP, SNMPMac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)Familiarity and comfort with current software technology and tools, including Microsoft Office applications such as Outlook, Word and ExcelClient PC connectivity – Ethernet, TCP/IP, MFA and VPNFile server knowledgeGood interpersonal, customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersHighly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, work with internal teams as well as willing to learn new technologies.Able (and willing) to lift a minimum of 70 lbsPreferred but not required: A +Network +MCPBenefits: Competitive 401k Employer matchingHolidaysPTOAmazing Leadership TeamAnd more!Work Schedule: Monday-Friday, 7am-4pmHybrid Work Model (3 days on site, 2 days from home)Job Type: Full-timePay: $22.00 – $28.00 per hourSchedule:8 hour shiftAbility to commute/relocate:Cypress, CA 90630: Reliably commute or planning to relocate before starting work (Preferred)Education:Associate (Preferred)Experience:Windows/ Office Troubleshooting: 2 years (Preferred)basic AD Management: 1 year (Preferred)basic Network Connectivity: 1 year (Preferred)Work Location: One location
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