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Company Name : NX3 Corp
Location : Newark, NJ
Position : IT Help Desk Analyst/Customer Service Rep for MyTix Support
Job Description : MyTix Support Requirements: Assists end-users with live over-the-phone support, respond to customer feedback and investigate fraud issues for MyTix support and troubleshooting. Bringing rare incidents and anomalies to the attention of the senior staff and vendors. Entering call logs of all customer interactions.Analyzes and extracts meaningful information from end-user feedback and troubleshoots hardware and software-related malfunctions and accurately report to management.Communicating and collaborating with other IT Support Technicians to proactively identify issues and resolve problems.Monitors feedback channels to provide timely resolution of Mobile Validation Device Application. Ascertains information to determine problem types and assigns them to the correct support team utilizing the Help Desk System.Supports the development and maintenance of existing and emerging point-of-sale technologies and works with department associates as necessary in support of POS/FC devices and applications at client locations.Keeps track of technological advancements and trends in IT support, and new technologies implemented, especially those technologies impacting fare collection.IT Technician Requirements: Associates degree in computer science or related field.1+ years of IT Customer ServiceProficient with MS Excel and MS WordExcellent interpersonal, customer service, and communication skills.Good problem-solving and critical thinking skills.Attention to detail.Job Type: Full-timePay: $55,000.00 – $60,000.00 per yearBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftSupplemental Pay:Signing bonusEducation:Associate (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: One location
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