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Company Name : Genpact
Location : Kolkata, West Bengal
Position : Gateway – Process Associate – S2P
Job Description : With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Process Associate – S2P
Responsibilities
Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checksRoute PRs via approved Buying Channels (catalogs or web-forms) and preferred vendorsHandling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are metMaintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions takenMaintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partnersAct as liaison to the Accounts Payable team to resolve PO related invoice issuesSupervising generic email box for incoming queries as well as resolving them as per the agreed SLAsKeep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposesFollow-up with requesters/co-functional teams to provide quick resolutionsFollowing-up up with suppliers/vendors whenever requiredProvide periodic updates to users/impacted parties on the status of the ticket/issue raised;Transfer/raise/coordinate inquiries to appropriate teams for resolutionFind opportunities to improve or to streamline the processProactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you!
Minimum qualifications
Good Verbal and Written Communication Skills (English)Customer Service Skills – Telephone / EmailBasic Knowledge of MS Office Applications like Excel, Word, PowerPointMeaningful working experience in the Procurement field
Preferred qualifications
Working experience on Coupa or AribaExposure to Source to Pay cycle
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate
Primary LocationIndia-Kolkata
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingFeb 4, 2022, 1:14:52 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
This post is listed Under Kolkata jobs
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