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Company Name : ION Computer Systems
Location : Melville, NY 11747
Position : Help Desk Analyst
Job Description : Help Desk Analyst (Remote)Contract- 9-12 months plusDescription: Provide initial support for customer inquiries received via the telephone and/or internet.Assess nature of company problem and may resolve simple and basic support issues.For more complex issues, directs company to appropriate technical customer support center specialist.May perform administrative support activities.Enter company requests into Help Desk ticketing system.Complete requests such as new account(s), terminations, etc.May be involved in high impact outage communication process.Job Types: Full-time, ContractPay: $23.00 – $25.00 per hourSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Must have Covid VaccineAbility to commute/relocate:Melville, NY: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Did you receive Covid 19 Vaccine and Booster?Education:High school or equivalent (Required)Experience:Help desk: 2 years (Required)Windows: 1 year (Required)ServiceNow or equal: 1 year (Required)Active Directory: 1 year (Required)Work Location: One location
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