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Company Name : Off Duty Services, Inc.
Location : Katy, TX 77493
Position : Operations Coordinator (Work Assignment Scheduler)
Job Description : Off Duty Services, Inc.– Katy, TX and is having hiring need for permanent, full-time Overnight Operation Coordinator to join our Operations team. Our ideal candidate lives in or near Katy, TX, has a stable work history, and is interested in a professional (but casual attire) work environment.Work schedule: Wednesday – Saturday from 10pm-8am (On site 30 min Paid Lunch) & Pay Rate: $22.84/HRCompensation & Benefits: $22.84 per hourHealth Insurance/Life Insurance/STD/LTD Benefits401k retirement plan with company matchingPaid Time Off (vacation, sick time & holidays)Professional fast-paced work environment with casual attireMinimum Qualification: 2-3 years’ experience working in an office environment5 years of working experienceAble to pass background & employment verification checkResponsibilities: Must be available for on-call 3-4 nights a month & 5-6 weekends a year (based on a rotating schedule)Schedule assignments with law enforcement personnel to service customer sites throughout the United States and CanadaManage and schedule assignments effectively based on request and availability of law enforcement personnelThoroughly research the internal system to identify suitable law enforcement personnel to fulfill assignment requestedRelay and record law enforcement personnel assignment accuratelyTask tracking to ensure assignments are completed in timely mannerManage multiple logistic tasks/ accounts simultaneouslyManage relationships with customers & law enforcement personnelPrepare reports and spreadsheets detailing upcoming, ongoing and recently completed assignmentsInteract with customers and field staff via phone, email and faxRequired Skills: Providing excellent assignment scheduling and customer service skillsIdentify and assess clients’ needs to achieve satisfactionGreat attention to detailAbility to manage and prioritize multiple assignments and deadlines at the same timeProactively follow-up & follow through with assignment request until completedContinued communication with customers to provide status updatesProcess-oriented; quality-oriented thought process and executionStrong organizational and decision-making skills and detail-oriented work ethicExcellent verbal and written communications skillsManages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlinesAdapts to shifts in priorities and urgenciesAssumes responsibility & accountability for assignments and tasksEffectively manage large amounts of incoming calls and emailsProvide accurate, valid and complete information to internal and external personnelFollow communication procedures, guidelines and policiesProcess client orders in an accurate and timely mannerJob Type: Full-timePay: $22.84 per hourJob Type: Full-timePay: $22.84 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:On callWeekend availabilityWork Location: One location
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