Customer Care Executive : Voice Support : Graduates Job Vacancy in Outpace Consulting Services Indore, Madhya Pradesh – Latest Jobs in Indore, Madhya Pradesh

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Company Name :
Outpace Consulting Services
Location : Indore, Madhya Pradesh
Position : Customer Care Executive : Voice Support : Graduates

Job Description : Job Description
We Are Hiring For Service Desk Role With Leading ITES Company. (Immediate Joining to 30 Days)
Job Location : Indore
Sal : 2.50 to 4.50 LPA
Please Call : Please Call :

Delilah @ +91-XXXXXXXXXX (Whatsapp : 8975105287) , Pearl @ 7798562517
Language: Proficient in English (Read + Write + Speak )
Role purpose:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests
Roles and Responsibilities

Opens, logs, prioritizes, assigns, and closes calls logged
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile

1-5 Yrs of experience in Service Desk/International BPO/Technical Support
Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
Basic understanding of inter-relationship of software, hardware and communications
Knowledge and understanding of end user requirements
Strong customer service orientation Self-Starter
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Key Skills
CTSCapitaTCSMindtreeCredenceHPStartekBNYAegisConneqtInfosysXDBSIBMTech MahindraSykesConcentrixFirst SourceWNSHindujaCognizantCSSGenpactMphasisAccentureSitelBarclaysDXCHCLFISVodafoneHGSSutherlandIGTCompucomEXLTeleperformanceCERTAmazonHexaware
UG:Any Graduate
Company Profile
Outpace Consulting Services Private Limited
Leading ITES Company
Company Info
View Contact Details
2,50,000 – 4,50,000 P.A.
BPO / Call Centre
Functional Area:
Customer Success, Service & Operations
Role Category:
Voice / Blended
Technical Support – Voice / Blended
Employment Type:
Full Time, Permanent

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