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Company Name : Alaska Seaplanes
Location : Juneau, AK 99801
Position : Juneau Customer Service Agent (Passenger or Cargo)
Job Description : Reports to Juneau Station Manager
Job summary
Alaska Seaplanes is dedicated to providing the highest standard of safety and customer service in
Southeast Alaska. Alaska Seaplanes Customer Service Agents (CSA) are central to ensuring this
commitment to our customers. CSAs exhibit our commitment through day to day interaction with our
customers and maintaining a positive persona in the communities we serve.
Essential duties and responsibilities
Able to proficiently use a computer and Take Flite reservation system
Greet and assist all customers in a prompt, friendly and courteous manner
Collect payment and balance a cash till, daily
Present a professional and positive image of Alaska Seaplanes
Provide check-in assistance, ticketing changes, re-booking of itineraries for customers
Practices safety conscious behaviors in all operational processes and procedures
Maintains knowledge of Alaska Seaplanes’ current fares, restrictions
Answer general customer inquiries
Resolve customer concerns politely and professionally
Maintain knowledge of hazmat, air freight acceptance, and other regulatory requirements
Provide clear, accurate and timely communication to passengers, customers, agents, pilots and
dispatch
Must maintain confidentiality of customer information, including credit or debit card
information
Assist customers with making travel reservations
Process freight
Answer customer inquiries timely and professionally
Checks in passengers and baggage
Other duties as assigned
Qualifications
Must be 16 years of age
Must be a United States Citizen or provide proof of right to work in the U.S.
Must be able to work at in a fast paced environment
Must possess the ability to fluently read, write, speak and understand English
Juneau Customer Service Agent
Must be physically able to lift 60lbs routinely and safely
Be punctual
Must portray a positive and professional appearance at all times
Possess the ability to communicate clearly and effectively
Be a team player
Working conditions
Working conditions include working indoors, and occasionally outdoors in inclement weather. Typical
length of the scheduled work day/week is either eight hours day/five days a week, or ten hours a
day/four days a week but may be less depending upon agreed schedule and is not to exceed forty
scheduled hours per week. Work hours vary seasonally starting as early as 5:00 am and as late as
10:00pm. Alaska Seaplanes operates seven days a week.
Physical requirements
Physical demands that are essential to the job includes long periods of standing, walking, and bending.
Lifting 60lbs or more routinely and safely, carrying boxes, bags and various objects.
Direct reports
None.
Juneau Customer Service Agent
This post is listed Under Alaska jobs
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