AGM – Service Operations Job Vacancy in Vodafone Idea Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name :
Vodafone Idea
Location : Hyderabad, Telangana
Position : AGM – Service Operations

Job Description : Job Req ID: 23256
Location:
Hyderabad, IN
Function: Other
About:
Job Purpose
Responsible for site operations, Own and deliver customer service Experience on processes defined in IBCC and OBCC for the designated site/s

Key Result Areas/Accountabilities
Manage and deliver Key KPI’s though effective operations and partner Management.
Support to partner as a VIL representative on Customer issue addressal, timely escalation close looping, IT support through mediation between Site and Corporate
Capacity Planning and Execution in site
Identify customer issues through identification of potential issues.
Stake holder Management
KPI deliverables
Key Accountabilities –
Service Levels
TNPS – ASAT and FTF
UC% age
Audit Observation on Site Governance
Initiatives for process enhancements and correction on customer pain areas /performance impacting areas

Core Competencies, Knowledge, Experience
SME on existing systems and processes
Partner Management and handling
Ability to deliver through inter personal skills, people management
Strong Execution Skills
Strong Analytical Skills, CC Operations experience including Outbound Retention process experience

Must have technical / professional qualifications
Graduate/Post Graduate/ MBA with a min 15 + years of experience in various customer service roles , preferably Front end facing roles
Knowledge of various systems, process and reporting tools
Good analytical abilities

Who can Apply
Corporate & Circle colleagues currently handling Customer Service Roles in similar profile
Job Purpose
Responsible for site operations, Own and deliver customer service Experience on processes defined in IBCC and OBCC for the designated site/s

Key Result Areas/Accountabilities
Manage and deliver Key KPI’s though effective operations and partner Management.
Support to partner as a VIL representative on Customer issue addressal, timely escalation close looping, IT support through mediation between Site and Corporate
Capacity Planning and Execution in site
Identify customer issues through identification of potential issues.
Stake holder Management
KPI deliverables
Key Accountabilities –
Service Levels
TNPS – ASAT and FTF
UC% age
Audit Observation on Site Governance
Initiatives for process enhancements and correction on customer pain areas /performance impacting areas

Core Competencies, Knowledge, Experience
SME on existing systems and processes
Partner Management and handling
Ability to deliver through inter personal skills, people management
Strong Execution Skills
Strong Analytical Skills, CC Operations experience including Outbound Retention process experience

Must have technical / professional qualifications
Graduate/Post Graduate/ MBA with a min 12 + years of experience in various customer service roles , preferably Front end facing roles
Knowledge of various systems, process and reporting tools
Good analytical abilities

Who can Apply
Corporate & Circle colleagues currently handling Customer Service Roles in similar profile

This post is listed Under  Hyderabad jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company