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Company Name : BRECOflex CO., L.L.C
Location : Eatontown, NJ 07724
Position : Customer Service Representative
Job Description : BRECOflex CO., L.L.C., a leading manufacturer of timing belts and pulleys for use in automation machinery (i.e. packaging, robotics, production lines, etc.), is looking for a Full Time, Customer Service Representative to join our team.
Starting pay at $22.98 per hour, based on experience
This is a hybrid role (scheduled on and offsite) that supports the needs related to our product; new customer applications, replacement and alternative product solutions related to competitor parts, investigation and resolution related to product defect or application misuse.
Job Functions:
Provides customers with sales and limited technical support via phone, email, chat and video
Recognize customers with requests or product needs that require advanced support and escalate
Generate new business growth through cross-selling and upselling.
Issues quotes in response to inbound requests
Utilizes all pricing tools and methods including requesting quotes from vendors
Checks inventory to coordinate lead times
Assists customers in understanding expedite lead times and fees
Follow up on pending quotes through outbound phone calls as defined by the sales process.
Works directly with outside sales team members to support territory and customers
Route qualified leads to inside/outside sales team as appropriate
Supports department activities and goals and any assigned metrics
Assists teammates to meet customer demand
Projects, assignments and daily tasks as assigned by management
Requirements/Skills/Experience for this position:
Experience in an environment with customer interaction, previous work in manufacturing (Industrial Automation) or similar support role, preferred
Knowledge of drawings, preferred
Computer literate including a comprehensive understanding of Microsoft Office, CRM Database, SAGE/ERP, Pricing Programs, Salesforce
MS Office with Excel, required
Physical/Environmental:
No travel associated with the role
Temperature controlled office environment, inclusive of competing ambient noise
Must be able to sit or stand at a desk for long periods of time
Work from home available after probationary period and proficient in role
This post is listed Under New Jersey jobs
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