Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : State of Alaska
Location : Anchorage, AK
Position : Child Support Specialist 2 (PCN 7175)
Job Description : The Anchorage Child Support Services Division (CSSD) is recruiting for a Child Support Specialist 2 in the Formal Hearings section.
What you will be doing:
Under the direction of the Formal Hearings Manager, this position independently performs advanced casework by accomplishing the more difficult and complex work in special and long-term child support services projects, in resolving complaints, or in representing the agency during the administrative appeal process. The following excerpt from the Alaska Administrative Codes outlines the key responsibilities of this position.
15 AAC 125.815. Role of agency in an appeal conducted as a formal hearing In a formal hearing conducted under 15 AAC 05.010 and 15 AAC 05.030 –
15 AAC 05.040, the agency represents the public interest and is not a representative of an individual. When the agency participates in a formal hearing, the agency acts:
(1) to ensure that applicable law is properly applied;
(2) in the best interests of the children;
(3) to protect the state’s financial interest in the case; and
(4) to further the resolution of the controversy.
Our organization, mission, and culture:
The agency is committed to ensuring child support is collected and disbursed pursuant to child support orders. As a federally funded agency and due to the federal tax information we receive, we must comply with many federal laws, regulations, and reporting requirements. Our Director has a vision to be the Amazon of Child Support. In your role, you will have a direct influence on the agency’s ability to effectively and efficiently attain federal and department goals and objectives.
The working conditions you can expect:
This position is located in the Atwood Building in downtown Anchorage. Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, and a management team that empowers and mentors staff who are interested in progression. Once training is completed, Child Support Services offers a variety of work schedules to help with your busy life.
Who we are looking for:
We are seeking an individual with the following knowledge, skills, and abilities:
Demonstrated ability performing legal research
Advanced skills in diplomacy, persuasive argument, and negotiations
Ability to diffuse verbally hostile situations
Excellent written and verbal communication skills
Ability to perform complex analysis of administrative and legal issues
Experience handling confidential and sensitive information
Ability to think quickly and provide prompt accurate responses to unexpected inquiries
Ability to independently organize workload and set priorities ensuring deadlines are met
Ability to professionally discuss work related issues and accept criticism and guidance
Ability to consistently attend scheduled work appointments
Ability to work cohesively as a team
Desired, but not required:
Knowledge of rules, statutes, case law, codes and regulations directly related to CSSD
Experience presenting formal training to groups of 10 or more people
Experience completing child support calculations for all custody types, determining credits and deductions
Experience issuing Written Findings
Working knowledge using Footnotes to site Statutes, Administrative/Executive materials and Case Law
Minimum Qualifications
One year of experience performing child support casework and/or collections at the full working level. This experience is equivalent to Child Support Specialist 1 with the State of Alaska or equivalent elsewhere.
OR
Four years of experience in investigations, collections, paralegal work, or program eligibility determinations, of which at least one year was at the journey paraprofessional level. The required experience includes, but is not limited to, work such as Investigator 1, Paralegal 2, Eligibility Technician 2, and some Accounting Technicians 2 with the State of Alaska or the equivalent elsewhere.
AND
One year of customer service experience, which may be gained concurrently.
Post-secondary education from an accredited institution may substitute for up to three years of the work experience described in the second option (three semester hours or four quarter hours equals one month). There is no substitution for the one year experience at the journey paraprofessional level or the customer service experience, though they may be gained concurrently.
Special Note: some positions require incumbents pass a background investigation to meet security requirements for access to State and national databases.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.
BACKGROUND CHECK
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
COVER LETTER REQUIREMENTS
A professionally written cover letter is required and is key to an interview for this position. The cover letter must clearly describe, in detail, how you meet the minimum qualifications for this position. Explain the experience you gained that is applicable to the minimum qualifications, the employer, position, and the number of months you worked there. Please give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.
Please attach the cover letter to your application before submitting it online, or fax or email it using the contact information listed below. The cover letter will be required prior to the closing of this recruitment. Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.
RESUME
A resume is not required for this position.
INTERVIEW PROCESS
Qualified applicants will be contacted for an interview at the CSSD Anchorage Office.
The interview for this position will include an applicant assessment.
At the time of interview applicant must submit:
1. Copies of all performance evaluations received for the last two years.
2. If performance evaluations are not available, you may substitute a written statement explaining why they were not available, or two letters of professional reference.
APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required prior to the closing of this recruitment. Transcripts can be attached to your application or faxed using the contact information below.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
recruitment.services@alaska.gov
For applicant password assistance please visit:
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager:
Name: Tasa Nagel
Title: Administrative Officer 1
Email: dor.cssd.directors.office@alaska.gov
Phone: (907) 269-6800
Fax: (907) 787-3399
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman’s Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information
This post is listed Under Alaska jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company