Program Executive – Operations Job Vacancy in Freshworks Chennai, Tamil Nadu – Latest Jobs in Chennai, Tamil Nadu

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Company Name :
Freshworks
Location : Chennai, Tamil Nadu
Position : Program Executive – Operations

Job Description : Company Description
About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies – from startups to public companies – around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description
Working as a part of the Partnerships-Operations, the role requires you to work closely with senior leadership, product, sales, accounts, finance, and customer functions, to document processes, control data and to maintain updated reports for partnerships.
Key Responsibilities
Some of the key result areas include, but not limited to:
Manage and maintain all controlled company documents
Collaborate and communicate with managers and project leaders
Update and control procedure documents and forms
Create and manage document hierarchy and process systems
Take charge of all document identification, classification, and filing
Frequently conduct document audits confirming they are current and accurately reflect recorded evidence
Ensure revised documents are accessible
Assist with communication during external audits
Conform to company enforced specifications and document control procedures
Train employees in the company’s controlled document processes to ensure correct handling of documents from the ground up
Create document filing and organizing systems that are both effective and efficient
Ensure proper organization and security of documents (paper and electronic)
Log document requests and help retrieve documents as needed for employees

Qualifications
A bachelor’s degree in business administration, library management, or record management.
Strong oral and written communication skills
2-4 years’ experience in document management, archive management, or records management.
Strong interpersonal skills and analytical ability
Proficient in SharePoint, ProArc and/or other document management software and web-based tools
Skilled user of Adobe and Microsoft Suite
Top-class report writing skills.
Able to proactively manage database changes using software management systems.
The ability to multitask
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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