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Company Name : Toyota
Location : Chandler, AZ 85224
Position : Operations Supervisor
Job Description : An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
Who we’re looking for
Toyota’s Experience Center – West is looking for a passionate and highly motivated Supervisor.
The primary responsibility of this role is to coach and develop Team Members within an assigned business unit (Customer Care, Customer Assistance, Lease Experience).
Reporting to the Department Manager, the person in this role will support the assigned business unit’s objective to provide an exceptional customer experience by responding to customer communication and assisting customers to resolve their questions and/or issues.
What you’ll be doing
Coach and develop Team Members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with customers and dealers.Provide thorough one-on-one, ongoing coaching, and guidance to Team Members to ensure continuity and quality of service.Provide direct guidance and customer service on elevated, typically sensitive, or complex issues.Assist in ongoing training of the Team Members to improve customer contact quality, processing accuracy, and work efficiency.Monitor and evaluate staff performance levels to meet projected needs and customer service objectives.Participate and provide input in the interview, selection, and hiring process.Prepare documentation for other personnel-related activities.
What you bring
HS Diploma or GED.College degree or equivalent work experience preferred.Listens actively and remains engaged.Has excellent verbal communication and interpersonal skills.Experience in a customer service/call center environment and/or captive finance or insurance industry preferred.Prior leadership experience preferred.Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Outlook.Strong ability to coach and develop individuals.Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:A work environment built on teamwork, flexibility, and respect.Professional growth and development programs to help advance your career, as well as tuition reimbursement.Vehicle purchase & lease programs.Comprehensive health care and wellness plans for your entire family.Flextime and virtual work options (if applicable).Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.Paid holidays and paid time off.Referral services related to prenatal services, adoption, childcare, schools, and more.Flexible spending accounts.Relocation assistance (if applicable).
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
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