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Company Name : Hand and Stone
Location : Long Island, NY
Position : Operations Manager
Job Description : Hand & Stone Franchise Corporation is currently seeking a Franchise Operations Consultant. This position will act as a business partner to franchisees and spa leaders, overseeing the vision and execution of operations strategies. The primary focus of this role is the success of each franchisee’s business through education on brand recommendations, data analysis, and a collaborative support style.About Hand & Stone: Hand & Stone is the fastest-growing massage and facial franchise in the United States. Hand and Stone Franchise was launched in 2005 by founder John Marco, and the brand now boasts over 500 locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage, and facial services.Hand & Stone works hard to create a great culture for our corporate team and our system of franchises around the country. We value hard work, but we also recognize the humanity of each of our employees and do our best to meet our people where they are. We thrive on recognizing and rewarding our team for their accomplishments and continuing to grow as a brand and regularly creating new growth opportunities for our people as well.Our Company Mission: Hand & Stone Massage and Facial Spa is a brand built and supported by professionals passionately dedicated to providing superior massage and facial experiences at an affordable price. Hand & Stone Franchise Corp. is dedicated to helping driven and motivated entrepreneurs pursue a balanced lifestyle with our supportive and fulfilling franchise opportunities.Pay Range: $55,000 plus benefits and bonus potential.What We Offer: High growth opportunities in a thriving brand.Flexible work options (hybrid or remote work arrangements available)Professional training, development, and continuing education opportunities.Employer-paid health, dental, and vision insurance401(k) + matchFree monthly massage or facial servicePaid vacation and sick/personal timeWhat You’ll Be Working On: Partner with franchisees and other spa leaders to drive sales and profit while ensuring spas remain compliant with brand standardsImplement brand-specific resources, tools, and strategies to support successful business operationsIdentify and share best practices of top-performing spasHost weekly support calls for franchisees and provides as-needed email supportDeliver weekly newsletters and other corporate communication to the franchisees and spa leaders under your supportDeliver quarterly onsite visitsAnalyze business performance using business intelligence tools and franchise quarterly evaluationsDevelop, implement, and adhere to the Regional Operations Department budgetPerform other related duties as assigned.Desired Skills and Abilities: Bachelor’s Degree in Human Resources, Business Administration, Marketing (or similar) or equivalent experience in a similar fieldAbility to travel as needed (up to 60%)Demonstrated ability to evaluate and balance individual workloads through effective time management, prioritization, and organizational skillExcellent verbal and communication skillsGeneral computer and Microsoft Office knowledgeDemonstrated effectiveness in coaching and motivating othersAbility to work with corporate management and employees, franchisees, and strategic partners effectively.Hand & Stone Franchise Corp. is actively looking to fill the role of a Franchise Operations Consultant. Interested and qualified candidates should apply and attach a resume, and great matches will be immediately contacted for a two to three interview hiring process with members of the Corporate team. Hand & Stone Franchise Corp. is dedicated to hiring the best people with alignment to our company culture and goals.Hand & Stone Franchise Corp. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Job Type: Full-timePay: $55,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payCommission payEducation:Bachelor’s (Preferred)Work Location: Multiple Locations
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