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Company Name : JetBlue Airways Corporation
Location : Seattle, WA 98158
Position : Airport Operations Crew PT
Job Description : Position Summary:
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Functions:
Provide exceptional customer service
Conduct check-in process for Customers via computer
Verify Customers’ personal identification
Tag, lift, and handle Customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our Customers to keep them constantly informed
Offer ancillary products to our Customers such as “even more speed” and “even more space”
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year customer service, volunteer experience or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Successfully complete a customer service assessment
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
Legally eligible to work in the country in which the position is located
Pass a ten (10) year background check and pre-employment drug test
Preferred Experience and Qualifications
Two (2) years customer service, volunteer experience or sales experience
Knowledge of customer service principles and practices strongly
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
Previous airline experience
Bilingual skills
Crewmember Expectations:
Regular attendance and punctuality
Ability to work flexible hours including holidays/ weekends/ and overnight shifts
Able to make occasional trips to other locations for training or temporary assignment
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Public Address System
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
Handheld radios
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs
Work Environment:
Airport environment
Subject to weather and elevated noise levels within airports
Ability to stand for an extended period of time
Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days
Physical Effort:
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or to
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Position Summary:xa0
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The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customersu2019 personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations;u202f meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.u202f Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.u202fxa0
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Essential Functions:xa0
nn
n
n
Provide exceptional customer servicexa0
n
n
n
Conduct check-in process for Customers via computerxa0
n
n
n
Verify Customersu2019 personal identificationxa0xa0
n
n
nn
n
n
Tag, lift, and handle Customer luggagexa0
n
n
n
Announce flight arrivals, departures, and pre-boarding information via the public address systemxa0
n
n
n
Communicate with our Customers to keep them constantly informedxa0
n
n
n
Offer ancillary products to our Customers such as u201ceven more speedu201d and u201ceven more spaceu201dxa0
n
n
n
Coordinate various duties with coworkers and other departments to ensure proper handling of Customersxa0xa0
n
n
nn
n
n
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floorxa0
n
n
n
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.xa0
n
n
n
Assist Customers with special needs, e.g. Customers who need assistance in boardingxa0xa0
n
n
n
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)xa0
n
n
n
Other duties as assignedxa0xa0
n
n
nn
Minimum Experience and Qualificationsxa0
nn
n
n
High School Diploma or General Education Development (GED) Diplomaxa0
n
n
n
At least eighteen (18) years oldxa0
n
n
n
One (1) year customer service, volunteer experience or sales experiencexa0xa0
n
n
n
Strong interpersonal and listening skillsxa0xa0
n
n
nn
n
n
Complete fluency in written and spoken Englishxa0
n
n
n
Successfully complete a customer service assessmentxa0xa0
n
n
n
Must be able to adhere to JetBlue Uniform Policy Manual Standardsu202fxa0
n
n
n
Able to travel and/or work variable hours, flexible shifts, including holidays and weekendsxa0
n
n
n
Experience using a mouse, computer, keyboard and basic word processing, email and office applicationsxa0
n
n
nn
n
n
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsxa0
n
n
n
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badgexa0
n
n
n
Experience performing under pressure and within fixed time constraintsxa0
n
n
n
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airwaysu2019 insurance standardsxa0
n
n
n
Depending on location, may need to acquire and maintain a United States Customs Clearancexa0
n
n
nn
n
n
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or toolsxa0
n
n
n
Legally eligible to work in the country in which the position is locatedxa0
n
n
n
Pass a ten (10) year background check and pre-employment drug testxa0
n
n
nn
Preferred Experience and Qualificationsxa0
nn
n
n
Twoxa0 (2) years customer service, volunteer experience or sales experiencexa0xa0
n
n
nn
n
n
Knowledge of customer service principles and practices stronglyxa0xa0
n
n
n
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)xa0
n
n
n
Previous airline experiencexa0xa0
n
n
n
Bilingual skillsxa0
n
n
nn
Crewmember Expectations:xa0xa0
nn
n
n
Regular attendance and punctuality xa0xa0
n
n
n
Ability to work flexible hours including holidays/ weekends/ and overnight shiftsxa0
n
n
n
Able to make occasional trips to other locations for training or temporary assignmentxa0
n
n
n
Well groomed and able to maintain a professional appearancexa0
n
n
n
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembersxa0 are asked to assist with light cleaning of the aircraftxa0
n
n
nn
n
n
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Funxa0
n
n
n
Promote JetBlueu2019s #1 value of safety as a Safety Ambassador, supporting JetBlueu2019s Safety Management System (SMS) components, Safety Policy and behavioral standardsxa0
n
n
n
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlueu2019s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))xa0xa0
n
n
n
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsxa0xa0
n
n
n
Upholding JetBlueu2019s safety performance metric goals and understanding how they relate to their duties and responsibilitiesxa0xa0
n
n
nn
Equipment:xa0
nn
n
n
Computer and other office equipmentxa0
n
n
n
Public Address Systemxa0
n
n
n
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)xa0
n
n
n
Handheld radiosxa0
n
n
nn
n
n
Free-standing computer kiosks used to identify and process Customer reservationsxa0
n
n
n
Light Emitting Diode (LED) screens and signsxa0
n
n
nn
Work Environment:xa0
nn
n
n
Airport environmentxa0
n
n
n
Subject to weather and elevated noise levels within airportsxa0
n
n
nn
n
n
Ability to stand for an extended period of timexa0
n
n
n
Mandatory over-time may be required to cover irregular operations which occasionally cause extended work daysxa0
n
n
nn
Physical Effort:xa0xa0xa0
nn
n
n
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or to
n
n
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