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Company Name : Midtown Dental Group
Location : New York, NY 10018
Position : Assistant Dental Office Manager
Job Description : Expectation: The Assistant Dental Office Manager will assist the Dental Office Manager in managing the day-to-day administrative activities of the organization’s office as they relate to the dental office functions which include but are not limited to:Greeting patients and obtaining applicable information, including insurance information, to be sure the database is up to date and accurate. Establish and build great working relationships with patients being sure they are receiving exemplary service in all areas of our practice.Provide above and beyond customer service to all patients, and visitors in person and on the phone, assessing their needs and addressing their needs based upon established guidelines.Assist patients that may have questions, complaints or concerns with the office in a professional mannerOversee scheduling of patients, cancellations and no-shows as well as ensures patient satisfaction with scheduling availability- problem solves with patients when necessarySchedule patients for dentists, and hygienists including follow-up visits, canceling and rescheduling appointments and working to keep the schedule filled-top priority is customer service and full scheduleWork collaboratively with hygienists and assistants in being sure patient walk-outs and treatment is accuratePerform any/all tasks assigned by Doctor(s) or managementOpening, closing, printing reports, entering insurance, pre-determinations, new patient phone calls, database entries, etc.Oversee patient accounts, financial agreements, and follow thru with accounts as necessaryTreatment coordinating-track and present treatment needs, payment options and financial contractsCollect payment at time of service and assist in setting up a financial arrangementEnter all patient payments and insurance payments accuratelySchedule/create and manage scheduling systems to create productive day for all team membersAbility to utilize 3rd party provider applications to assist with scheduling, patient communication, and enhancing the patient experience.The ideal candidate would have experience with Dentrix, working in a high call volume office with multiple providers. They would also have experience working in an out-of-network PPO commercial insurance office, however, we are willing to train the right person.About Us: Our Midtown Manhattan offices have proudly served the tri-state area for over 10 years, with expansion to other neighborhoods in Manhattan, Brooklyn and New Jersey to better serve our busy clientele. Our primary purpose is to provide the highest quality dental care possible to all our patients, while at the same time exceeding their customer service expectations. We strive to provide quality, comfortable dentistry to our patients in a friendly, relaxed atmosphere. Our vision is to exceed our patient’s expectations in every way possible. We offer opportunity to continually improve our employees’ scope of knowledge and professionalism and provide a work environment that is professional yet fun. We familiarize ourselves and stay up to date with latest trends and invest in technology to provide our patients superior dental care in a relaxed atmosphere where patients can feel at ease.Job Type: Full-timePay: From $28.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offParental leaveSchedule:10 hour shift8 hour shiftMonday to FridayOvertimeExperience:Dental office: 3 years (Preferred)Work Location: One location
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