Call Center Representative Job Vacancy in Chiricahua Community Health Centers Douglas, AZ 85607 – Latest Jobs in Douglas, AZ 85607
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Company Name : Chiricahua Community Health Centers
Location : Douglas, AZ 85607
Position : Call Center Representative
Job Description : Job Title: Call Center Representative
Reports To: Call Center Supervisor
Job Summary: Confirms patient appointments and verifies patient insurance and demographic information.
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
Answers phone calls expediently and refers inquiries to the appropriate parties as needed.
Schedules and confirms patient appointments over the phone.
Explains health center procedures to patients.
Verifies medical insurance coverage and eligibility and expires any insurances that are not active.
Verifies dental insurance coverage and eligibility, deductible, and maximum coverage.
Informs patients of account balances and correct billing amounts.
Notifies patients of insurance co-pays.
Verifies patient demographic information.
Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
Takes payments over the phone.
Provides referral status information to patients.
Working assigned weekends is required.
Minimum Qualifications – Education, Experience, Certificates & Licenses:
High School Diploma or GED.
Any combination of experience that provides the necessary skills.
Valid Fingerprint Clearance Card may be required.
Preferred Qualifications:
At least six months of experience in a medical setting providing office support preferred.
Required Language Skills:
Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
Physical Requirements:
Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
Ability to continuously remain in a stationary position.
Ability to occasionally move about inside the workplace to access files, office machinery, etc.
Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
Ability to gather data in an organized fashion from varied sources.
Ability to take direction and perform assignments accordingly.
Knowledge of prepaid health plans preferred.
Knowledge of HIPAA and Corporate Compliance rules and regulations.
Computer literacy required.
Knowledge of Electronic Health Records preferred.
Ability to provide excellent customer service by mail, telephone, and in-person.
Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
Ability to display a positive attitude towards patients, providers, supervisors, and other staff.
Work Environment & Conditions:
Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
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