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Company Name : eTeam Inc
Location : Santa Barbara, CA 93105
Position : Concierge/Receptionist
Job Description : Duties:Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests.Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest,The Little Client’s, Sleep Room Program, Loan Out Program,Client’s Health 1.As owner of the guest experience, provides hospitality and general information to guests in the lobbies, waiting rooms, and all public areas of the hospital.Promotes service excellence and quality concierge services by assisting guests with any non-clinical needsthey may have.Serves as first line of defense and security presence by screening and managing lobby activity to minimize congestion, noise, and to enhance a welcoming and safe environment.Demonstrates familiarity with all safety, emergency, and building access policies & procedures and is able to implement them as needed.Percentage of time: 25%2.Efficiently answers all incoming calls with appropriate greeting and routes calls to correct extension quickly and accurately.Where appropriate acts as and takes on operator role and function by use of the existing switchboard system; takes & distributes messages accurately and in a timely manner.Percentage of time: 25%3.Ensures proper and efficient patient processing in the initial admitting phase by greeting, gathering relevant information, verifying information through patient management system (Epic), “Arrives” patients through Epic, and collaborates with admitting or other departments to determine the best way to assist the patient during their admitting process.Percentage of time: 15%4.Acts as a “navigator” to help guide guests during the hospital experience. This includes, but is not limited to, personally escorting guests as often as business levels allow and/or walking guests to the escort desk and introducing them to their escort. Maintains a positive working relationship with the department’s volunteers, providing assistance as needed.Percentage of time: 10%5.Takes ownership of all guest concerns, solving issues personally when possible, and escalating through ‘the chain’ as needed.Keeps Lead/Supervisor aware and involved in any and all concerns/complaints. For patient concerns, relays pertinent information to the appropriate patient advocate.Percentage of time: 10%6.Works closely with the Benefactor Liaison and management team, identifying, greeting, escorting, and facilitating various aspects of the benefactor and special guest service program.Percentage of time: 5%7.Creates, contributes, and/or participates in service enhancement programs for the department such as The Little Client’s Program, Sleep Room Program, the Item Loan Out Program, Shared Governance team, and any other approved service enhancements that help create a better experience for our guests.Client’s Health Job Description Page 3of 5Percentage of time: 5%8.Where required announces (via paging system) emergency codes, including drills, meetings, in services, etc. as requested by appropriate team members.Pages physicians and other team members when needed to complete routing incoming callsSkills:Intermediate computer skills = 70% or above with Excel, Word & 35 wpm, Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knoledge of insurance carriers and types of medical coverage.ProjectMJob Types: Full-time, ContractSalary: $23.00 – $26.00 per hourSchedule:8 hour shiftMonday to FridayExperience:Administrative Assistants & Receptionists: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location
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