Contact Center Analyst Job Vacancy in CalSTRS West Sacramento, CA 95605 – Latest Jobs in West Sacramento, CA 95605
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Company Name : CalSTRS
Location : West Sacramento, CA 95605
Position : Contact Center Analyst
Job Description : Applications must be submitted through CalCareers: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=296816The CalSTRS Customer Service Division is seeking an accountable team player who can think critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst.Customer Service is the first point of contact for CalSTRS’ members and beneficiaries along with legislators, teacher organizations, attorneys, and other interested parties. Communication channels include telephone, secured online messaging, and written correspondence.The Contact Center provides quality customer service to CalSTRS members, benefit recipients, and others who rely on accurate and timely information to make critical life-impacting decisions.Under the supervision of the Contact Center Team Manager, the Contact Center analyst will: Respond to customer contacts received through multiple customer communication channels.Support service level demands and build the foundation to the expert skill level needed to efficiently manage contacts, both orally and in writing.Support other Contact Center analysts and agents.Efficiently manage multi-channel workload to ensure optimal productivity and maximum customer satisfaction.The ideal candidate will possess the following skills: Experience in providing excellent customer serviceAbility to work independently and take independent action when neededWillingness to work in a team environmentExcellent verbal, written communication, and interpersonal skillsDemonstrated competence in the use of mainframe systems and various PC applicationsWillingness to take initiative and be accountableAbility to adapt to changes in policies and proceduresAbility to learn quickly and think criticallyDemonstrated ability to apply laws, rules, and regulationsAbility to adhere to a preplanned scheduleJob Type: Full-timePay: $3,448.00 – $5,604.00 per monthBenefits:Dental insuranceDisability insuranceEmployee assistance programHealth insuranceHealth savings accountPaid time offPaid trainingParental leaveVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:CalSTRS is closely monitoring the status of COVID-19 to ensure our staff are supported in a safe work environment. Starting in the Spring of 2022, we will offer a hybrid approach including in-office and remote work solutions.Work Location: One location
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