Customer Care Advocate – Work From Home TX Job Vacancy in Support Services Group Waco, TX – Latest Jobs in Waco, TX
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Company Name : Support Services Group
Location : Waco, TX
Position : Customer Care Advocate – Work From Home TX
Job Description : Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership are hired from within.Do you enjoy having conversations with interesting new people? Do you have a passion for supporting customers in their time of need? Do you consider yourself tech-savvy, up to date with the latest gadgets, apps, and services?Support Services Group is hiring Customer Care Advocates to join our team!! We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent. Our company continues to grow because of our dedication to providing the best customer care in the industry.About the PositionThe Customer Care Advocate position will encompass:Answering phones and helping customers with billing, technical and service questions.Looking for opportunities to strengthen customer relationships through offering a wide array of products and services.Address customer issues and resolve them in a timely and efficient manner.Educating customers on available products/services, including offering up-sales.We provide you with 8 weeks of paid training on enhanced customer service skills and teach you all about our voice/cable/modem and dial-up products and services.Compensation DetailsEarn $13.50/hr. base pay including bonuses and incentives that can increase your pay by up to $4/hrSome of our agents are earning an additional $300 a month!What We OfferHealth, dental, vision insurance after 90 daysPaid HolidaysAccrue paid time offWork with a supportive team committed to helping you feel comfortable and succeedPaid TrainingThis position allows you to work from the comfort of your own home! Work From Home RequirementsDedicated, private room in your home that is quiet during work hoursInternet connection of 50 MB or more, which is hard-wired (Ethernet-connected) from the modem to your company PCWe will provide all computer equipmentThe Ideal Candidate Should: Have a minimum of 1-year prior customer care experienceHave either sales and/or technical experience in a service environmentHave a minimum education of high school diploma and be comfortable with computersStrong in both verbal and written communications and the ability to multi-task easilyThese positions require individuals who are able to function in a fast-paced sometimes stressful environment.Typing 35+ WPM with the ability to quickly learn new softwareWe’re excited for you to join our team! Looking forward to meeting you!Job Type: Full-timePay: $13.50 – $17.50 per hourBenefits:Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Day shiftWeekend availabilitySupplemental Pay:Bonus payCommission payApplication Question(s):Are you willing to undergo a background check?Do you have high speed internet with the ability to connect via ethernet cable?To ensure there is no delay in steps to continue with your application process, please list the best email to reach you:Do you speak Spanish? (Billingual)Are you able to pick up the equipment at our site in Waco, Texas?Have you worked for Support Services Group in the past? If so, When?How many years of call center experience do you have?Education:High school or equivalent (Preferred)Work Location: Multiple Locations
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