Customer Experience Principal Researcher – Remote Job Vacancy in Symetra Bellevue, WA 98004 – Latest Jobs in Bellevue, WA 98004

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Company Name : Symetra
Location : Bellevue, WA 98004
Position : Customer Experience Principal Researcher – Remote

Job Description : Symetra has an excellent opportunity to join our Strategy Office team as a Principal Researcher, Customer Experience!

About the role

This position will provide thought leadership and execution of the customer understanding work necessary to advance our enterprise strategic direction to drive outcomes of growth and retention of customers and delightful customer experiences.

The candidate will apply best practice research methods to understand customer problems and run experiments to validate assumptions and test desirability. Ideal candidate has a breath of knowledge including experience using voice of customer platforms to listen to customers and act on insights, persona development, journey mapping and a variety of research methods (e.g. quantitative, qualitative, ethnographic, etc.) and proven success in leadership roles.

This position acts as a consultant to advise and teach leaders, individuals and teams getting familiar with and or trying to incorporate customer understanding into their work efforts. The ability to influence others at all levels is important to the success of this role.

What you will do

Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact strategy and CX.
Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.
Ability to coach/mentor team members to build research plans, execute research and synthesize data analysis to form value-driven recommendations.
A Sense-making, Data Visualizer – Convey and present insights to varying levels of audiences within the organization using storytelling techniques and presentation skills.
Constructing and executing on test plans which addresses assumptions being tested, how to test them, what it is going to take to do it, and success metrics.
Stimuli creator: Design stimuli ranging from a simple discussion guide to low-fidelity prototypes, simple card sorts or storyboards to provoke conversation around needs or concepts without priming an interviewee.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra.

““Working for Symetra is different in that it is like a community. They create space for everyone with different groups you can join such as community volunteering, diversity & equity, and even a parent group.” Rashell C. – Underwriting Analyst

“We’re big enough to make an impact on the country, but small enough to care and know who you are and what you’re contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $127,100 – $211,900 plus eligibility for annual bonus program
Your experience and skills

5+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve user experience
You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market
Human centered design capabilities
Design Thinking approach to problem solving
Prototyping and testing skills
Future visioning and strategy development
Behavior design methodologies
GED or higher
Either an MA/MS in human factors, psychology, market research, computer science, statistics, or related field, or a BA/BS in one of these fields with significant industry experience is preferred

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

For more information about our careers visit www.symetra.com/careers.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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