Customer Service Account Representative Job Vacancy in Finova Capital, LLC Rochelle Park, NJ 07662 – Latest Jobs in Rochelle Park, NJ 07662
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Company Name : Finova Capital, LLC
Location : Rochelle Park, NJ 07662
Position : Customer Service Account Representative
Job Description : GENERAL POSITION SUMMARY:
This position is primarily responsible for handling in-bound customer calls regarding account questions and making outbound calls to resolve unpaid accounts and to resolve any customer issues.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:
Receive inbound customer phone calls
Make outbound customer phone calls and e-mails to resolve issues causing non-payment
Research and resolve customer issues/concerns
Respond to billing inquiries, verify payment histories and quote payoffs to customers
Review, analyze and collect past due contracts, and determine the most effective method of maximizing customer satisfaction, while at the same time adhering to policy, procedure and compliance standards.
Produce a high volume of outgoing telephone calls while at the same time receive incoming telephone calls, in order to effectively cover the assigned workload on a daily basis.
Achieve delinquency goals as prescribed by Management.
Accurately document account activities on computer system.
Identify potential problem contracts or portfolios in assigned workload, and immediately review problems or concerns with the supervisor.
Resolve billing items, cash postings, property tax billing, and any other past due collection charges or fees.
Investigate and resolve contracts that have equipment problems, insurance claims or those requiring casualty and liability insurance follow-up.
Other duties as assigned due to department or company need.
SECONDARY FUNCTIONS:
Responsible for ensuring that the best possible customer satisfaction is provided to all external and internal customers, while representing Finova Capital in a positive and professional manner.
Assure a confidential work ethic regarding all company policies, procedures and any pertinent information.
Any other duties within the scope and ability as directed by the Manager.
SPECIFIC JOB SKILLS:
Working knowledge of personal computers, Microsoft Word, Microsoft Excel and Microsoft Outlook as well as limited use of the Internet for business purposes.
Excellent verbal and written communication skills.
Organizational skills, accuracy and the ability to prioritize tasks.
Ability to analyze information and make decisions independently.
Utilize problem-solving skills to complete job responsibilities.
Strong negotiating skills.
Working knowledge of personal computers, Microsoft Word, Microsoft Excel and Microsoft Outlook as well as limited use of the Internet for business purposes.
EDUCATION AND/OR EXPERIENCE:
1-2 years of customer service experience.
High School Diploma or its equivalent.
JOB CONDITIONS:
This position is performed in a non-smoking office environment with the incumbent working area being a modular cubicle.
This position has high volume workload. Incumbent must be committed to a regular productive work schedule that may fluctuate depending upon caseload assignment.
Dress code for the office is business casual which will be tasteful, clean and neat, befitting a reasonable person’s definition of business dress. Specific dress may be dictated by events occurring in the office on any given day.
Overtime may be required before or after regular work hours or on weekends or holidays.
Adherence to a structured vacation schedule may be required.
This position requires the incumbent to be able to sit at the assigned work area for extended periods of time.
Finova Capital believes in and operates under the “team” concept; therefore, at times the incumbent may be asked to perform duties other than those listed above in order to lend a helping hand to other workers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear including in person and over the phone. The employee is required to have close visual acuity to perform as activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. This is largely a sedentary role; however, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects, including the human body.
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