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Company Name : State of Ohio Jobs
Location : Columbus, OH 43223
Position : Customer Service Assistant 2
Job Description : Primary Location: United States of America-OHIO-Franklin County-Columbus
Work Locations: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102
Organization: Public Safety
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Schedule: Full-time
Work Hours: 7:00AM – 3:45PM
Compensation: $19.72 per hour
Unposting Date: Mar 23, 2022, 10:59:00 PM
Job Function: Customer Service
Job Level: Individual Contributor
Agency Contact Name: M Henderson HCM Senior Analyst
Agency Contact Information: mahenderson@dps.ohio.gov
Customer Service Assistant 2
(220002CL)
Job Duties
Ohio Department Public Safety – Bureau of Motor Vehicles/License Support Document Management
Report in Location: 1970 West Broad Street, Columbus, Ohio 43223
Greet & respond to in-person, telephone and/or written inquiries in a professional, courteous, friendly, respectful and timely manner to ensure positive internal/external customer service; Listen carefully to internal/external customer’s questions and/or concerns and ask appropriate follow-up questions to verify understanding; provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; follow-up to ensure all of the customer¿s questions and/or concerns have been thoroughly answered; Process requests for items related to the Ohio driver license & state identification card; Provide assistance & information to customers, law enforcement, government agencies, various BMV sections & the general public in response to requests and inquiries received by fax, e-mail, telephone and mail regarding various suspension types ; Research & process unidentified documents; Reimburse law enforcement agencies for confiscated Ohio license/license plates, review/batch hearing request, record merges, court rejects, direct entries; journal entries and terminations; Operate personal computer, key information into computer file to generate appropriate correspondence back to the courts, general public, & law enforcement; Verify the accuracy of all information received & entered into the various Ohio Department of Public Safety (ODPS) systems, check court rejects for errors or duplication of work; Investigate & resolve problems or complaints pertaining to work processed through the unit; Review various reports for updates; Perform clerical tasks & other jobs as assigned (e.g., return driver licenses, state identification cards, court rejects, open incoming mail, stuff envelopes, file, scan, make copies, fax information, prepare documents for mailing, log certified mail, purge scanned documents, box reports, etc.); Assist with merging of records, updating & retrieving information In State and Out of State Tickets; Assist in key entry on various case set-ups, prepare response to suspense letters and e-mails as needed.
Batch, sort & scan as needed; Review supporting documents; Prepare batches or letters for retention, indexing, maintain logs & statistics on work completed daily; Assists with special projects.
Assists with other unit functions to include; processing fourth failures, adding narratives to records regarding fraud, creating records, & shredding documents as needed; Fax & scan incoming &/or outgoing; Assist other units within Suspensions & Licensing Services when needed.
Qualifications
-9 mos. trg. or 9 mos. exp. in office practices & procedures; -9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; -9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; -9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Major Worker Characteristics
KNOWLEDGE: Public relations; (*) Agency Policies & Procedures (ODPS & BMV).
SKILL: Word Processing (Microsoft Office applications); Equipment Operations (General office equipment).
ABILITY: Reasoning: deal with problems involving several variables in familiar context; Numerical: READ & RECORD FIGURES ACCURATELY; Numerical: add, subtract, multiply & divide whole numbers; Verbal: READ SHORT SENTENCES WITH BASIC, CONCRETE VOCABULARY; Verbal: copy records precisely without error; Verbal: SCREEN MAIL; Clerical: arrange items in numerical or alphabetical order; Clerical: sort items into categories according to established methods; Clerical: code items from one symbolic form to another; Clerical: check pairs of items that are similar or dissimilar; Interpersonal: cooperate with co-workers on group projects; Interpersonal: handle sensitive inquiries from & contacts with officials & general public; PHYSICAL: DEMONSTRATE DEXTERITY TO MOVE FINGERS EASILY TO PERFORM MANUAL FUNCTIONS REPEATEDLY.
(*) Developed after employment
Supplemental Information
UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5-7 hours per day.
This position may be filled by a layoff or certification eligibility list.
This position will be filled in accordance with the bargaining agreement if applicable
Background Check Information
A BCI and FBI Fingerprint check, tax check, and background check may be required on all selected applicants.
A comparative analysis and/or drug-test may be a requirement of the hiring process.
This post is listed Under Ohio jobs
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