Customer Service Call Center Representative – $1000 Sign On Bonus Job Vacancy in Arapahoe Credit Union Littleton, CO 80122 – Latest Jobs in Littleton, CO 80122

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Company Name :
Arapahoe Credit Union
Location : Littleton, CO 80122
Position : Customer Service Call Center Representative – $1000 Sign On Bonus

Job Description : ARAPAHOE CU GREAT PLACES TO WORK CERTIFIEDDescriptionArapahoe Credit Union is seeking a full time Call Center Specialist for our Virtual Branch located in Littleton, CO. This position is eligible for a remote hybrid schedule upon completion of training. The applicant must be skilled at building and strengthening relationships and creating member loyalty while anticipating and exceeding their financial needs through active promotion, sales and delivery of our products and services. Previous Credit Union or Banking experience required. Bilingual (Spanish), Lending skills and account opening experience is preferred but not required. This position pays between $17.68 – $20.00 per hour. Hiring immediately. $1000 sign on bonus!Benefits: Competitive salaryIncentive opportunitiesMonday through Friday work weekHeath insurance including medical, dental and visionRetirement benefitsEmployer paid life insurance, short term and long-term disability policiesPaid Time OffFlexible Spending Accounts (FSA)Tuition ReimbursementCasual Dress CodeDutiesThe Call Center Specialist is primarily accountable for establishing and maintaining member relationships over the phone and through other technologies. Member relationships are to be developed through active listening and matching credit union products and service to the members needs while simultaneously handling a wide variety of duties and responsibilities, which include:Assisting members and potential members with their credit union needs over the phone and through electronic means of communication (email, chat, secure messaging and other online written communications)Interviews member loan applicants to obtain information concerning their loan needs, earnings, and financial conditionIdentifies cross sell opportunities and successfully cross sells ACU’s product and servicesAssist members with IRA requestsConducts outbound calling for member service and Credit Union retention opportunitiesMaintains a high level of accuracyQualificationsThe qualified applicant must have superior communication skills over the phone, in person, and through written form. They must provide friendly, prompt, professional and accurate service to all members and co-workers. The applicant is expected to provide consistent recommendations for additional products and services by offering suggestions, overcoming objections and implementation of the product. The applicant is also expected to maintain a professional work environment and business-like appearance and represent the credit union in a professional manner at all times. Additionally, the applicant must maintain a dependable record of attendance and timeliness.At a minimum, the applicant needs to have two year to five years of similar or related experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.Job Type: Full-timePay: $21.00 – $23.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridaySupplemental Pay:Commission payCOVID-19 considerations:Workstations are over 6 feet part.Education:High school or equivalent (Preferred)Experience:Customer Service: 2 years (Preferred)banking: 2 years (Required)Language:Spanish (Preferred)Work Location: One location

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