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Company Name : Hewlett Packard Enterprise
Location : Bengaluru, Karnataka
Position : Customer Service Rep
Job Description : Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.
Job Family Definition:
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Management Level Definition:
Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Education and Experience Required:
Typically a Bachelor’s degree or equivalent experience and/or 1-2 years related experience or Master’s degree.
Excellent Communication – for voice, email, chat support Should be able to communicate effectively
Should possess good telephone and email etiquette
Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
Must have good customer handling skills with the ability to learn networking concepts
Knowledge and Skills:
Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
Excellent oral and written communications skills
Positive attitude towards team members, customers and partners
Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
Analytical and problem-solving skills
Project management skills
Presentation skills
Time management skills and working with tough deadlines
Ability to properly maintain technical documentation
Ability to work with business processes
Ability to work under pressure
Ability to handle multiple tasks at the same time and ability to prioritize.
Join us and make your mark!
We offer:
A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it?
Then let’s stay connected!
https://www.facebook.com/HPECareers
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
This post is listed Under Bengaluru jobs
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