Customer Service Representative Job Vacancy in AAA Cooling Specialists Scottsdale, AZ 85260 – Latest Jobs in Scottsdale, AZ 85260
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Company Name : AAA Cooling Specialists
Location : Scottsdale, AZ 85260
Position : Customer Service Representative
Job Description : AAA Cooling Specialists creates awesome environments for people to build safe, comfortable and happy lives, by providing 5 star air conditioning services. We currently have openings for Top-notch Customer Service Representatives to join our growing team!
Pay Scale: $18 – $22/hr. DOE + potential to earn spiffs
Benefits:
Medical, Dental
IRA with company match
Paid Vacation
Paid Holidays
Ongoing training
Opportunities for growth and advancement
Great company culture!
Work Hours: 40 hours a week, Monday through Friday, some overtime may be required.
Position Summary: In this position you will be booking service appointments, making outbound calls to our current clients to check in after service has been completed, as well as offering additional products and services. This position requires a genuine and friendly phone voice and personality. Someone who is easy to talk to and likes helping people. Solid computer skills and a self-driven attitude is a must to succeed in this job.
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Makes outbound calls to Achieve Call Board Success.
Handle on call as directed
Required Qualifications:
Must pass drug and background screens
Prior experience in CSR, inside sales, or similar office admin position
IT Competent: good typist and proficient with the phone systems
Proficiency in Word, Excel, and Outlook
Highly organized with exceptional follow through abilities
Ability to build trust and demonstrate empathy
Personality that blends well with a fast-paced, goal-driven environment
Highly motivated, flexible, and great attitude on life
This post is listed Under Arizona jobs
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