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Company Name : Shentel
Location : Lebanon, VA 24266
Position : Customer Service Representative
Job Description : Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers. For more information, please visit www.shentel.com.
Do you enjoy interacting with people? Are you proficient at building and maintaining relationships?
Do you like working with the latest technology? At Shentel, our mission is to enrich the lives of the customers we serve with the highest quality communication services. If this sounds like you, come be a part of our mission and join the growing Shentel Customer Care Team!
As a Customer Service Representative, you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative for Shentel.
Our Customer Service Representatives are a part of a supportive, sales and service-oriented team that:
Provides honest and committed customer care to fulfill customer needs and promote quality customer experiences
Engages in real-time customer service that not only meets expectations but delivers an outstanding customer service experience
Educates residential customers by answering billing as well as product and service questions
Captures opportunities to offer new, additional, and upgraded services to new and existing customers
Achieves profitable sales growth that allows you to earn commissions for the services you sell
How We Reward You
Competitive base pay with the opportunity to earn uncapped commissions
On the job training so that you can unlock your earning potential
Medical, dental, vision, and life insurance with a company contribution toward the cost
World class 401(k) – up to 8% company contribution – to help you in the future
Individual Development Plan to map your career path
Paid time off plus 7 paid holidays
Educational assistance to help you meet your academic goals
You Worked Hard For
Your reputation as a successful customer service professional
Your high school diploma or equivalent
One year of customer service or call center experience
It’s time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.
What are you waiting for? Come join Shentel’s Customer Care Team!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
EEO is the Law and Pay Transparency
This post is listed Under Virginia jobs
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