Customer Service Representative Job Vacancy in Springs Window Fashions Montgomery, PA 17752 – Latest Jobs in Montgomery, PA 17752
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Company Name : Springs Window Fashions
Location : Montgomery, PA 17752
Position : Customer Service Representative
Job Description : Description:
About Us
Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners and associates.
Our Team
At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary
$13.50 – $15.50 an hour with opportunities for continued advancement.
Flexible Work Schedules
Benefits offered –
All associates:
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full time associates:
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
We strive to create a fun and engaging work environment. We do fun things like..Monthly pop up events/competitions (various in nature) like…Popsicle ParadesPizza Parties
The list goes on…Holiday LuncheonsAnnual Customer Service Week Celebration in October
Job SummaryInbound Calls – no sales calls or cold callingPre-Sales AssistanceAssist with things likeAnswer questions about products from our catalogs and help screensEnter orders – sample swatches, quotes, new orders
Post-Sales AssistanceAssist with things likeStatus updates/order trackingTroubleshooting using available guidesEnter orders – parts, repair, remakesIssue credits
Requirements:
Education and ExperienceHigh School Diploma required
Skills/TrainingGood communication skills (written, oral, listening, approachable)Ability to build relationships with customersGood analytical skillsBasic computer skillsMultitasking skillsReliability
Paid comprehensive training providedProductSystemsAccount
All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement
Physical RequirementsWork conditions are normal for an office environment
This post is listed Under Pennsylvania jobs
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