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Company Name : Virginia Dept of Motor Vehicles
Location : Gate City, VA
Position : Customer Service Technician (Document Prep)
Job Description : DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We do not just talk about our core values; we live them!
THIS IS AN HOURLY POSITION WITHOUT BENEFITS. IT IS LIMITED TO 29 HOURS PER WEEK. TRAINING IS PROVIDED TO THE SELECTED APPLICANT. THE INDIVIDUAL MUST BE ABLE TO WORK DURING THE WEEK AND ON SATURDAYS.
The selected candidate will work as a Customer Service Technician at our Gate City Customer Service Center in Scott County. DMV is seeking an individual who can deliver excellent customer service solutions in a friendly and knowledgeable manner.
The primary responsibility for this position will be performing liability audits of work processed in the Customer Service Centers. Scanning work entered into an automated system and identifying critical errors that need to be reported to management staff. Recording errors are identified on an automated form so Management in the Customer Service Center can retrieve and determine if further action is needed. Necessary skills are needed in data processing and beginning-level auditing processes.
The selected incumbent may also review, analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. The individual must follow established policies and procedures along with interpreting and administering state and federal regulations. Other responsibilities include administering electronic/written driving tests and vision tests with customers; processing applications for the driver, dealer, motor carrier, vehicle registration, titling, tax collection, IDs, and other DMV-related services. Training will be provided to ensure your success during your DMV employment.
DMV’s Vision is to be Virginia’s MOST TRUSTED service provider. If you are interested in providing SUPERIOR SERVICE, issuing SECURE CREDENTIALS, and SAVING LIVES, Apply today to join our team.
Minimum Qualifications
High School diploma or general education degree (GED).
Customer service experience working in a fast-paced environment.
Keyboarding proficiency and use of automated systems.
Excellent oral and written communication skills.
Experience with standard business practices.
Experience working in a Fiscal, Accounting, or Cash Handling environment.
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem-solving, and multitasking skills.
Must have attention to detail, accuracy, and complete assignments on time.
Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than 6 demerit points and no major convictions.
Experience working in a team or group environment.
Experience interpreting and explaining policies/procedures or other complex information to customers.
Can lift 10 – 25 pounds.
Preferred Qualifications
Experience in data processing
Experience with beginning-level auditing processes.
Special Requirements
This is an hourly/wage position limited to 29 hours per week. This position does not include retirement, benefits, or annual leave.
Selected candidate(s) will need to complete the I-9 Form. DMV participates in E-Verify.
An online application or resume is required. Paper and email applications will not be accepted.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Special Instructions to Applicants
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, veterans, and individuals with National Service experience are encouraged to apply. EEO/AA/TT
This post is listed Under Virginia jobs
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