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Company Name : Aislelabs
Location : Jaipur, Rajasthan
Position : Customer Success Associate (CSA)
Job Description : About Aislelabs
We are a fast-growing software company based in Toronto developing innovative analytics and marketing technologies for brick and mortar venues. We have a broad range of WiFi-based products and a growing client base from all around the globe. In the Year 2018, we won National Retail Innovation Award. In the Year 2017 we doubled our team and quadrupled our revenue; we hope to do the same in the coming years. If you love technology and want to drive markets instead of following them. We have repeatedly been referred to in the media as one of the most innovative companies around and our host of great products makes it much easier to work with our clients. We are proud of our great culture with a close-knit team from a variety of backgrounds.
Job Description
We need a talented Customer Success Associate in our Jaipur office who can help us in establishing Customer Satisfaction at the best. In this role, you should have a keen eye for detail and excellent communication skills.
Note: Expected work timings for this position are Monday to Friday 6:30 PM – 2:30 AM IST.
Responsibilities
Assist Customer Success (CS) Team in managing clients in the best of their abilities
Working with the CS team for each of the Client’s lifecycle stages i.e. Onboarding (setup and checks, business intelligence), Adoption (measurement), Engagement (meetings, emails, support, ticketing, notes, etc.), Data Integrity (analysis), Value Delivery (regular and custom reports, business analysis)
Clearly communicate and guide customers on their product journey as a trusted advisor
Actively manage the customer relationship and the lifetime value of clients across a large and diverse assigned customer base
Required Qualification
1-3 years of customer success experience or equivalent industry experience
Solid written, communication and presentation skills with both a passion for and experience working with B2B SaaS products
Excellent command on MS Office or equivalent suite, especially Excel/Spreadsheets
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Growth & Benefits at Aislelabs
Casual dress code
Work-life balance – We want you to have a balanced lifestyle between your personal and professional priorities
Work for a hyper-growth company
Great culture with a close-knit team from a variety of backgrounds
We are a flat organization where ideas are sought and accepted by everyone
We provide you with a supportive, energetic environment and all the tools and programs you need to succeed and grow
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