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Company Name : Schneider Electric
Location : Bengaluru, Karnataka
Position : DGM – Offer Quality
Job Description : Description
Offer Quality Leader with Overall 14 to 15 years of relevant Quality experience in industry.
MISSION
The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Home and Distribution offers for International Hub Perimeters.
ROLES AND RESPONSIBILITIES
Collect and analyse all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
Review Offer performance and manage the performance gaps (surveillance plan, etc..).
Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
Define the quality priorities and contribute to range strategy by a strong presence in Boards Of Change: offer core team member.
Create and oversee implementation of Offer Quality Assurance Plans .
Drive the Offer Safety committee for International Hub, H&D.
Lead all quality actions with relevant and effective Root cause analysis, corrective and preventive actions at Plant/BOC
Work in close collaboration mutually with Plant team, GSC and Offer Development team.
Where needed, manage the PEP project quality end to end.
Responsible for overall end to end Customer experience and monitor the CX journey feedbacks.
REQUIREMENTS:
Open behaviour in a large, multicultural and moving environment you have to:
· Show good leadership while Excellent interpersonal and communication skills and Passion for Customers and Quality.
· Deal with plants and BU located in multiple geographies.
· Demonstrate Good Analytical and problem-solving skills.
· Influencing skills, across different levels of the organization
· Be able to work effectively in cross functional teams.
Education & Experience
B Tech/M-Tech in Electrical/mechanical or equivalent required
Overall 14-15 years of relevant working experience.
Experimented in Engineering to Order business model.
Master Quality tools and methodology: 8D, Ishikawa, FMEA, FTA, 6 Sigma.
Nice to have:
· Knowledge on Salesforce software tools.
· Experience in Customer Care process.
Primary Location
: IN-Karnataka-Bangalore
Schedule
: Full-time
Unposting Date
: Ongoing
This post is listed Under Bengaluru jobs
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