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Company Name : Pearl Harbor Aviation Museum
Location : Honolulu, HI 96818
Position : Docent – Tower Tour (Full Time)
Job Description : Pearl Harbor Aviation Museum is opening our iconic control tower on Ford Island soon and is looking to hire two full-time candidates who are charismatic, highly motivated, passionate about history, and have a desire to share stories with guests. This prestigious position will shape and impact the lives of the thousands who will come to see Pearl Harbor from above.Summary: Pearl Harbor Aviation Museum Tower Tour Docents are enthusiastic, energetic and engage visitors in exceptional learning and historic experiences. As a member of a professional team committed to facilitating high-quality learning experiences, the Tower Tour Docent supports all facets of planning and delivering tour programs to museum visitors. Additionally, the Tower Tour Docent provides logistical and administrative support for tours and collaborates effectively across departments to accomplish established goals. The position requires working at the top of the tower and operating a four-person elevator.Duties and Responsibilities: Provides safety instruction, coordination and support for Tower Tours under the direction of the Visitor Experience Manager.Provides an engaging, informative, and historical tour of historic Pearl Harbor locations visible from the Ford Island Tower.As needed assists visitors in exhibit galleries, operates simulators and conducts presentations and/or Legends Tours. All training provided.Assists departmental staff in planning, evaluation, and administrative duties, as needed.Develops positive and effective working relationships with colleagues and partners.Qualifications: Respects and enjoys working with members of the public. Is patient, kind, and consistent with guests.Highly guest service oriented.Works independently and as a productive team member.Takes initiative, and accepts responsibility for actions.Deals professionally and sensitively with diverse constituents within the Museum and the community.Displays a commitment to continuous learning and professional growthKnowledge, Skills, and Abilities: Strong people and communication skills, including diplomacy and empathyEnthusiasm to work as a team member and for the success of the MuseumAbility to remain calm and effective during high traffic timesAbility to help keep individuals calm who may be uncomfortable with heights or small spacesEducation, Experience and Skill: Degree from an accredited college or university is highly preferred, especially in History or Education. Experience with public speaking or presentations helpful. Aviation or Air Traffic Control (ATC) background helpful, but not required. Quality experience and skill can substitute for education.Communication Skills: Ability to project and communicate effectively. Ability to read, analyze, and interpret documents. Ability to respond effectively to the inquiries or complaints. Ability to make effective and persuasive presentations on museum topics.Interpersonal Skills: Use considerable initiative, creativity, judgment, and problem-solving. Requires being able to deal with difficult people or situations; and establishing and maintaining cooperative and productive work relationships. Ability to excite and engage guests with the stories and exhibits within the museum and viewable from the tower.Job Type: Full-timePay: $17.00 per hourBenefits:Dental insuranceEmployee discountHealth insurancePaid time offSchedule:8 hour shiftEducation:Bachelor’s (Preferred)Work Location: One location
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