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Company Name : State of Washington Dept. of Social and Health Services
Location : Medical Lake, WA 99022
Position : DSHS ESH IT Customer Support Specialist – Journey
Job Description : Description
IT Customer Support Journey
Eastern State Hospital (ESH) is seeking an experienced computer support specialist to provide IT support and consultation for hospital staff.
In this role, you’ll provide technical support for hospital systems and applications, including desktop hardware and software, remote access, Telehealth video conferencing, staff mobility support, Outlook / Exchange / Enterprise Email Vault, Mobile Device Management, managed print services, secure file transfer, and computer systems across our 200-acre hospital campus.
The ESH IT unit provides mission-critical support services, so that staff and hospital leadership may ensure safe, efficient, and effective behavioral health services are delivered to patients living in an in-patient psychiatric hospital or receiving forensic psychological evaluations at a remote location.
Some of what you’ll do
Provide technical consultation and support for organizational tools/hardware for business, IT infrastructure, and desktop applications
Perform security upgrades to workstations, laptops, and tablets
Manage and provide primary support services for print/scan/copy/fax services, Vault end-users, Secure File Transfer Protocol, M365, Team/WebEx/Telehealth video, and remote access
Lead and continuously improve all help desk support ticketing processes
Lead and assign work tickets to lower level technicians
Create and maintain end-user computer accounts, user folders, shared folders, and grant appropriate security access for all hospital and field office staff
Provide computer account administration and technical expertise for external organizations that access hospital systems (e.g., Attorney General’s office)
Manage the ESH Active Directory organizational unit
Lead/train lower-level IT staff who serve as accounts administrator backup
Who we are looking for
Professionals with a bachelor’s degree in computer science or allied field (or an associates degree in a computer science field and 2 years of desktop/application support experience)
As well as the following:
Three years of experience managing Microsoft Active Directory in a complex, multi-tiered, federated environment and building/maintaining computer images using Windows Deployment Services
CompTIA A+ certification
Network + certification
Desired:
A master’s degree in computer science or closely allied field
Project Management Professional (PMP) Certification
Who we are
Watch this video to learn more about how our staff makes a difference in transforming lives.
If you have questions about the application process, email Anthony Distefano, Recruiter, at distear@dshs.wa.gov and reference job number 03691
Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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This post is listed Under Washington jobs
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