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Company Name : Children’s Hospital of Philadelphia
Location : Philadelphia, PA 19104
Position : Family and Visitor Services Coordinator
Job Description : Location: LOC_MAIN-Main Hospital
Req ID: 171576
Shift: Any
Employment Status: Regular – Full Time
About Us
We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.
If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.
CHOP is proud to share that we are ranked No. 1 on Forbes’ 2022 list of America’s Best Large Employers!
Job Summary
Family and Visitor Services Coordinators will serve as the first point of contact to welcome and assist families at the various entrance points to CHOP. They will promote a gracious welcome, a friendly demeanor, and a willingness to problem solve for, and assist patients and families. They will display active engagement with patients and families to direct or escort families to their destination, assist with carrying luggage and other items. They will also assist families on departure from the hospital and support the overall operations of the Division of Family and Visitor Services
Job Responsibilities
Hospitality Engagement
Serve as the first point of contact for families and visitors to CHOP including, but not limited to:
Actively greeting and engaging families upon their arrival
Maintain knowledge of hospital and surrounding area to assist families
Providing navigation assistance within the CHOP facility to ease anxiety for patients, families and visitors.
Escort families to their destinations and assist with luggage when necessary
Circulates throughout the Hospital to provide assistance and directions to patients, families, and visitors
Ensure that patient experience is maximized by maintaining the highest level of service standards that are aligned with the expectations of CHOP
Orients families and visitors to the Hospital, including anticipated needs unique to families of assigned area
Answers calls via the patient information lines
Daily Operations
Check in/badge all visitors at the Wood Welcome Center(s), Buerger Center, or Main Campus information Desk.
Maintain a visitor restriction file in conjunction with the Security Department
Immediately notifies appropriate departments of any conditions that may cause a risk to employees, patients, families and visitors
Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Services
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience
Required Education: High School Diploma / GED
Preferred Education, Experience & Cert/Lic
Preferred Education: Associates Degree
Preferred Experience: Customer service experience in a healthcare setting
Additional Technical Requirements
Able to serve as a champion of CHOP ICARE values
Promote teamwork to achieve CHOP’s mission and values
Excellent oral and written communication skills.
Ability to prioritize and complete duties in a timely and organized manner
Performs work according to CHOP policies and procedures, professional standards of care, and applicable laws
Must work with or without supervision.
Display support for CHOP mission and safety goals, abide by all measures of infection prevention guidance, including hand hygiene
To carry out its mission, it is of critical importance for the Children’s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons. Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.
EEO / VEVRAA Federal Contractor
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